Senior IT Operations Leader — Cloud, Security & Automation

Aduna Global; Łódź; On-site; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Employment contract

Private medical care

Life insurance

Multisport card

Unlimited paid time off

Collaborative environment

Job summary

Aduna Global is hiring a Senior IT Operations Professional in Łódź to own the reliability, security, and day-to-day operation of our IT environment, including SaaS platforms, cloud infrastructure, identity systems, endpoints, and workplace technology.

Reporting to the Manager of IT Operations, you will drive IT service delivery, governance, and continuous improvement across the organization, working with Halo ITSM, Entra ID, Azure, Intune, and Microsoft 365.

Qualifications

• Bachelor's degree in computer science (or similar) and 5+ years in IT Operations, IT Support, or Cloud environments.
• Hands-on experience with cloud-first, SaaS-driven environments including Microsoft Azure, Microsoft 365, Entra ID and Intune.
• Exposure to security-focused operations (IAM, compliance, incident response) and ITSM tools like Halo or similar.
• SaaS administration, networking fundamentals, scripting/automation, and troubleshooting across multiple systems.
• DevOps mindset with ownership, ability to manage incidents under pressure, and focus on automation and improvement.
• Excellent communication in English and Polish with technical and non-technical stakeholders.

Responsibilities

• IT Service Operations: Manage ITIL-based processes in Halo ITSM, including ticket queues, SLAs, escalations, and end-user support.
• Identity & Access Management: Administer Entra ID, access policies, Azure PIM (JIT), and conduct access reviews for compliance.
• Cloud & Infrastructure: Support and maintain Azure environments, ensuring secure access, stability, and automation of workflows.
• SaaS & Applications: Administer Microsoft 365 and key business systems (e.g. Salesforce, HubSpot, HiBob), including user lifecycle and license management.
• Endpoint & Workplace Tech: Manage devices via Intune/Autopilot and maintain workplace hardware (meeting rooms, printers, connectivity).
• Network & Security: Support secure connectivity (Zero Trust), SaaS governance, and participate in security incident response.
• Monitoring & Reliability: Handle alerts and incidents, perform root cause analysis, and ensure system performance and availability.
• Automation & Vendor Management: Drive automation and continuous improvement while supporting vendors and managing IT assets and licenses.

Skills

IT Service Operations

Identity & Access Management

Cloud & Infrastructure

SaaS & Applications

Endpoint & Workplace Tech

Network & Security

Monitoring & Reliability

Automation & Vendor Management

Education

Bachelor's degree in Computer Science

Tools

Halo ITSM

Azure

Entra ID

Intune

Job description

Aduna Global is hiring a Senior IT Operations Professional in Łódź to own the reliability, security, and day-to-day operation of our IT environment, including SaaS platforms, cloud infrastructure, identity systems, endpoints, and workplace technology.

Reporting to the Manager of IT Operations, you will drive IT service delivery, governance, and continuous improvement across the organization, working with Halo ITSM, Entra ID, Azure, Intune, and Microsoft 365.