Senior IT Operations Professional

Aduna Global; Łódź; On-site; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Employment contract

Private medical care

Life insurance

Multisport card

Unlimited paid time off

Collaborative environment

Job summary

Aduna Global is hiring a Senior IT Operations Professional in Łódź to own the reliability, security, and day-to-day operation of our IT environment, including SaaS platforms, cloud infrastructure, identity systems, endpoints, and workplace technology.

Reporting to the Manager of IT Operations, you will drive IT service delivery, governance, and continuous improvement across the organization, working with Halo ITSM, Entra ID, Azure, Intune, and Microsoft 365.

Qualifications

• Bachelor's degree in computer science (or similar) and 5+ years in IT Operations, IT Support, or Cloud environments.
• Hands-on experience with cloud-first, SaaS-driven environments including Microsoft Azure, Microsoft 365, Entra ID and Intune.
• Exposure to security-focused operations (IAM, compliance, incident response) and ITSM tools like Halo or similar.
• SaaS administration, networking fundamentals, scripting/automation, and troubleshooting across multiple systems.
• DevOps mindset with ownership, ability to manage incidents under pressure, and focus on automation and improvement.
• Excellent communication in English and Polish with technical and non-technical stakeholders.

Responsibilities

• IT Service Operations: Manage ITIL-based processes in Halo ITSM, including ticket queues, SLAs, escalations, and end-user support.
• Identity & Access Management: Administer Entra ID, access policies, Azure PIM (JIT), and conduct access reviews for compliance.
• Cloud & Infrastructure: Support and maintain Azure environments, ensuring secure access, stability, and automation of workflows.
• SaaS & Applications: Administer Microsoft 365 and key business systems (e.g. Salesforce, HubSpot, HiBob), including user lifecycle and license management.
• Endpoint & Workplace Tech: Manage devices via Intune/Autopilot and maintain workplace hardware (meeting rooms, printers, connectivity).
• Network & Security: Support secure connectivity (Zero Trust), SaaS governance, and participate in security incident response.
• Monitoring & Reliability: Handle alerts and incidents, perform root cause analysis, and ensure system performance and availability.
• Automation & Vendor Management: Drive automation and continuous improvement while supporting vendors and managing IT assets and licenses.

Skills

IT Service Operations

Identity & Access Management

Cloud & Infrastructure

SaaS & Applications

Endpoint & Workplace Tech

Network & Security

Monitoring & Reliability

Automation & Vendor Management

Education

Bachelor's degree in Computer Science

Tools

Halo ITSM

Azure

Entra ID

Intune

Job description

At Aduna, we’re building the backbone of the global API economy. By connecting telecom operators, cloud platforms, and software innovators, we’re enabling the next generation of digital communication services.

We’re looking for the Senior IT Operations Professional. This is a senior, hands-on role responsible for the reliability, security, continuity, and day-to-day operation of Aduna’s IT environment. This includes SaaS platforms, cloud infrastructure, identity systems, endpoints, and workplace technology.

The role reports to the Manager of IT Operations and supports IT service delivery, governance, and continuous improvement across the organisation.

What You’ll Do

• IT Service Operations: Manage ITIL-based processes in Halo ITSM, including ticket queues, SLAs, escalations, and end-user support
• Identity & Access Management: Administer Entra ID, access policies, Azure PIM (JIT), and conduct access reviews for compliance
• Cloud & Infrastructure: Support and maintain Azure environments, ensuring secure access, stability, and automation of workflows
• SaaS & Applications: Administer Microsoft 365 and key business systems (e.g. Salesforce, HubSpot, HiBob), including user lifecycle and license management
• Endpoint & Workplace Tech: Manage devices via Intune/Autopilot and maintain workplace hardware (meeting rooms, printers, connectivity)
• Network & Security: Support secure connectivity (Zero Trust), SaaS governance, and participate in security incident response
• Monitoring & Reliability: Handle alerts and incidents, perform root cause analysis, and ensure system performance and availability
• Automation & Vendor Management: Drive automation and continuous improvement while supporting vendors and managing IT assets and licenses

What You Bring

• Education & experience: Bachelor's degree in computer science (or similar) and 5+ years in IT Operations, IT Support, or Cloud environments
• Cloud & Microsoft stack: Hands-on experience with cloud-first, SaaS-driven environments, including Microsoft Azure, Microsoft 365, Entra ID (IAM, MFA, Conditional Access) and Intune
• Security & ITSM: Exposure to security-focused operations (IAM, compliance, incident response) and experience with ITSM tools (e.g. Halo or similar)
• Technical skills: SaaS administration and integrations, networking fundamentals (DNS, connectivity, access control), scripting/automation, and strong troubleshooting across multiple systems
• Ways of working: DevOps mindset with a strong sense of ownership, ability to manage incidents under pressure, and focus on continuous improvement and automation
• Communication: Excellent communication skills with both technical and non-technical stakeholders; fluent in English and Polish

Bonus: Experience in Salesforce and NetSuite administration, implementation of Business Continuity frameworks, and API-based integrations (including Microsoft Graph and other SaaS APIs)

• Impact at Global Scale: Work on integrations that connect operators and cloud providers across continents.
• Modern Tech Stack: Cloud-native, GitOps-driven, and automation-first.
• Growth & Learning: Collaborate with senior engineers, telecom experts, and hyperscale partners.
• Diverse Team Culture: We’re global, inclusive, and thrive on collaboration.

At Aduna, you won’t just “keep the lights on” — you’ll help shape how networks and applications connect worldwide.

Our Offer:

• Employment contract providing security and transparency
• Private medical care, life insurance, and a Multisport card to support your health and lifestyle
• Unlimited paid time off - because we trust you to manage your time responsibly
• A collaborative environment with high ownership, innovation, and room to grow

By applying I hereby express my consent to process my personal data included in my job offer by Aduna Global Poland Sp. z o.o. or any other entity of the Aduna Global group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Aduna Global (and if necessary also its representative) can be found here: https://www.adunaglobal.com/privacy-notice/

Aduna is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds who are passionate about driving the next wave of innovation in telecommunications.