Senior IT Manager of Integration Services

Galderma Polska Sp. z o.o.; Kraków; Hybrid; PLN 220,000 - 340,000; Full time

Benefits offered by this job

Hybrid work culture

Competitive compensation with bonus

Job summary

Galderma Polska Sp. z o.o. in Kraków is seeking a Senior IT Manager of Integration Services to lead the global integration design, governance and delivery across nearshore and offshore teams.

The role requires deep architectural knowledge and the ability to influence stakeholders throughout the software lifecycle. The position oversees end-to-end delivery, service governance, and ongoing optimization of the integration platform, with a hybrid work setup and a focus on compliant, secure solutions

Qualifications

• 8+ years of relevant working experience in application and IT Service delivery within global corporate environment.
• 3+ years in a similar Service Owner role.
• Experience working as part of integrations, delivering middleware services.
• A deep practical understanding of IT Service Management, IT Governance, IT Financial Management and Vendor Management.
• Experience with E2E GxP validated integrations a strong plus
• Experience in streamlining and consolidating processes across technologies and teams.
• Fluency in English.

Responsibilities

• Responsible for the entire IT service lifecycle strategy, design, transition, operations, enhancements according to the agreed roadmap with Stakeholders and Galderma IT framework.
• Consolidation and maintenance of 3 year service roadmap and related capacity planning in collaboration with application consumers Accountable for IT Service Delivery and operational excellence to ensure available, predictable, efficient and innovative services which deliver business value.
• Manage a mix of nearshore, offshore, internal and external resources, ensuring effective delivery.
• Orchestrate and assess incoming demands with domain and business owners, ensuring ongoing E2E delivery according to the agreed priorities, costing model and timelines.
• Service monitoring, control and reporting (financial, resource, compliance, technical) Ensure a fit-for-purpose service governance framework to ensure a consistent and optimal approach to integrations, offering clarity and security to consumers in line with Galderma expectations.
• Be at the hub of the IT organization, maintaining working relationships across teams, playing an active role in the harmonization of activities and mutual dependencies.
• Drive innovation and continuous improvement.
• Identify and assess emerging trends and lead related initiatives for best in class integration services.
• Play an active role in defining and monitoring contracts with vendors along with related agreed service levels Monitor and measure service compliance and risk; accountable to ensure appropriate standards with any gaps effectively managed.
• Ensure the continued qualification of the integration platform according to GxP standards.
• Key focus on consolidation, simplification and a structured "factory" approach to Integration delivery for an optimized, mature and predicable service.

Skills

8+ years of experience

3+ years in Service Owner role

IT Service Management

Vendor Management

GxP integrations experience

English fluency

Job description

Job Title: Senior IT Manager of Integration Services

Location: Cracow, Poland

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else. At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

The Solution Architect is responsible for developing and optimizing the global Integration solution design to meet the agreed company and business requirements. Defining and designing Integration technologies and E2E integration solutions, making sure they offer a consolidated, efficient integration service, while reflecting best industry trends and the "consumer" needs. All in a secure and compliant way. This position requires an expert technical background, deep understanding and leadership of architectural principles, along with the ability to influence and collaborate with all levels of stakeholders throughout software development lifecycle. .

Key Responsibilities:

• Responsible for the entire IT service lifecycle strategy, design, transition, operations, enhancements according to the agreed roadmap with Stakeholders and Galderma IT framework.
• Consolidation and maintenance of 3 year service roadmap and related capacity planning in collaboration with application consumers Accountable for IT Service Delivery and operational excellence to ensure available, predictable, efficient and innovative services which deliver business value.
• Manage a mix of nearshore, offshore, internal and external resources, ensuring effective delivery.
• Orchestrate and assess incoming demands with domain and business owners, ensuring ongoing E2E delivery according to the agreed priorities, costing model and timelines.
• Service monitoring, control and reporting (financial, resource, compliance, technical) Ensure a fit-for-purpose service governance framework to ensure a consistent and optimal approach to integrations, offering clarity and security to consumers in line with Galderma expectations.
• Be at the hub of the IT organization, maintaining working relationships across teams, playing an active role in the harmonization of activities and mutual dependencies.
• Drive innovation and continuous improvement.
• Identify and assess emerging trends and lead related initiatives for best in class integration services.
• Play an active role in defining and monitoring contracts with vendors along with related agreed service levels Monitor and measure service compliance and risk; accountable to ensure appropriate standards with any gaps effectively managed.
• Ensure the continued qualification of the integration platform according to GxP standards.
• Key focus on consolidation, simplification and a structured "factory" approach to Integration delivery for an optimized, mature and predicable service.

Skills & Qualifications:

• 8+ years of relevant working experience in application and IT Service delivery within global corporate environment.
• 3+ years in a similar Service Owner role.
• Experience working as part of integrations, delivering middleware services.
• A deep practical understanding of IT Service Management, IT Governance, IT Financial Management and Vendor Management.
• Experience with E2E GxP validated integrations a strong plus
• Experience in streamlining and consolidating processes across technologies and teams.
• Proven track record managing a complex team scenarios and varied IT team expectations (both internal and external).
• Fluency in English.

What we offer in return:

• You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
• You will receive a competitive compensation package with bonus structure and extended benefit package.
• You will be able to work in a hybrid work culture.
• You will participate in feedback loops, during which a personalized career path will be established.
• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.

Our people make a difference. At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives, we are advancing dermatology for every skin story.

For more information go to www.galderma.com/careers