Senior IT Manager of Integration Services

Galderma; Kraków; Hybrid; PLN 100,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation package

Bonus structure

Extended benefit package

Hybrid work culture

Personalized career path

Job summary

Galderma in Kraków, Poland, is seeking a Senior IT Manager of Integration Services to oversee the entire IT service lifecycle. The ideal candidate will have over 8 years of experience, including 3 years in a Service Owner role. Responsibilities include managing resources for effective delivery, ensuring IT service operational excellence, and leading innovative integration service initiatives. The position offers a competitive compensation package, hybrid work culture, and opportunities for career development.

Qualifications

• 8+ years of relevant working experience in application and IT Service delivery.
• 3+ years in a similar Service Owner role.
• Experience working as part of integrations.

Responsibilities

• Responsible for the entire IT service lifecycle strategy and operations.
• Manage a mix of resources for effective delivery.
• Provide governance framework for integrations.

Skills

Application and IT Service delivery

Service Owner experience

Middleware services

IT Service Management

Fluency in English

Job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title

Senior IT Manager of Integration Services

Location

Cracow, Poland

The Solution Architect is responsible for developing and optimizing the global Integration solution design to meet the agreed company and business requirements. Defining and designing Integration technologies and E2E integration solutions, making sure they offer a consolidated, efficient integration service, while reflecting best industry trends and the “consumer” needs. All in a secure and compliant way. This position requires an expert technical background, deep understanding and leadership of architectural principles, along with the ability to influence and collaborate with all levels of stakeholders throughout software development lifecycle.

Key Responsibilities

• Responsible for the entire IT service lifecycle strategy, design, transition, operations, enhancements according to the agreed roadmap with Stakeholders and Galderma IT framework.
• Consolidation and maintenance of 3 year service roadmap and related capacity planning in collaboration with application consumers.
• Accountable for IT Service Delivery and operational excellence to ensure available, predictable, efficient and innovative services which deliver business value.
• Manage a mix of nearshore, offshore, internal and external resources, ensuring effective delivery.
• Orchestrate and assess incoming demands with domain and business owners, ensuring ongoing E2E delivery according to the agreed priorities, costing model and timelines.
• Service monitoring, control and reporting (financial, resource, compliance, technical).
• Ensure a fit-for-purpose service governance framework to ensure a consistent and optimal approach to integrations, offering clarity and security to consumers in line with Galderma expectations.
• Be at the hub of the IT organization, maintaining working relationships across teams, playing an active role in the harmonization of activities and mutual dependencies.
• Drive innovation and continuous improvement. Identify and assess emerging trends and lead related initiatives for best in class integration services.
• Play an active role in defining and monitoring contracts with vendors along with related agreed service levels.
• Monitor and measure service compliance and risk; accountable to ensure appropriate standards with any gaps effectively managed. Ensure the continued qualification of the integration platform according to GxP standards.
• Key focus on consolidation, simplification and a structured “factory” approach to Integration delivery for an optimized, mature and predictable service.

Skills & Qualifications

• 8+ years of relevant working experience in application and IT Service delivery within a global corporate environment.
• 3+ years in a similar Service Owner role.
• Experience working as part of integrations, delivering middleware services.
• A deep practical understanding of IT Service Management, IT Governance, IT Financial Management and Vendor Management.
• Experience with E2E GxP validated integrations – a strong plus.
• Experience in streamlining and consolidating processes across technologies and teams.
• Proven track record managing complex team scenarios and varied IT team expectations (both internal and external).
• Fluency in English.

What We Offer In Return

• You will be working for an organization that embraces diversity & inclusion and believes we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
• You will receive a competitive compensation package with bonus structure and extended benefit package.
• You will be able to work in a hybrid work culture.
• You will participate in feedback loops, during which a personalized career path will be established.
• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.

Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager.
• The final step is a panel conversation with the extended team.

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.