Senior HR Business Relationship Manager (GBS)

mars; Polska; Hybride; PLN 120 000 - 150 000; Plein temps

Résumé du poste

Mars Global Services in Warsaw, Poland, seeks an experienced Senior HR Business Relationship Manager to bridge the MGS P&O and MyP&O portfolios with senior stakeholders. This hybrid role emphasizes strategic partnerships and value creation across the organization.

You will lead PMO-led transformations including M&A integrations, drive joint business planning, and orchestrate the Voice of the Customer program to ensure continuous improvement and reliable service delivery.

Qualifications

• University degree in HR, Business Admin, or related field.
• Master's degree or equivalent combination preferred.
• 10+ years in P&O / HR shared services environment.
• Proven P&O partnering across multiple functions.

Responsabilités

• Transformation & M&A leadership: PMO lead for organizational transformations.
• Enabling value creation: drive joint business planning with global/regional P&O stakeholders.
• Voice of the Customer: orchestrate VOC program to identify gaps and drive improvements.
• Strategic project management: lead Enterprise People Strategy projects with end-to-end operating model focus.
• Escalation & resolution: use Capture-Escalate-Resolve to diagnose issues and build systemic solutions.
• Strategic engagement: lead high-impact customer programs across MGS P&O and MyP&O.

Connaissances

Stakeholder mastery

Strategic problem solving

Agile project management

P&O compliance

Digital fluency

Formation

University degree

Master's degree

Description du poste

Job Description:

Senior HR Business Relationship Manager (f/m/x)

in Mars Global Services

P&O Department

Location: Warsaw

Hybrid working

• Fully virtual recruitment experience

The Senior HR Business Relationship Manager is accountable for driving customer excellence and delivering the MGS P&O and MyP&O service portfolios to key segments and Sr. P&O Business Partners. By serving as a strategic bridge between MGS and senior stakeholders, this role is essential in enabling value creation across the organization through effective change enablement and deep customer partnership. Beyond relationship management, the BRM acts as a PMO lead for segment transformations including M&A Integrations, operationalizing complex changes via MyP&O and the OD Transformation framework to ensure the business captures the full benefits of the MGS P&O strategy.

What would be your key responsibilities?

• Strategic Delivery:
  • Transformation & M&A Leadership: Serve as the PMO lead for organizational transformations, utilizing the OD Transformation Framework to operationalize service scope, including M&A integration support to seamlessly onboard new business units.
  • Enabling Value Creation: Drive joint business planning with global and regional P&O stakeholders to build consistent yet adaptable frameworks that align service delivery with overarching business value.
  • Actionable Insights & VOC: Orchestrate the "Voice of the Customer" program to identify service gaps and drive continuous improvement across MGS P&O operations, ensuring high reliability and performance.
  • Strategic Project Management: Lead prioritized Enterprise People Strategy projects, providing an end-to-end P&O Operating Model perspective on service expansions and organizational model maturity.
  • Escalation & Resolution Architecture: Leverage the "Capture, Escalate, Resolve" process to diagnose recurring issues, building robust systemic solutions that prevent future service outages.
• Operational Execution:
  • Strategic Engagement & Value Creation: Initiate and lead high-impact customer engagement programs across MGS P&O and MyP&O, fostering deeper connections with internal stakeholders to ensure the service model is consistently enabling value creation at every touchpoint.
  • M&A Integration & Transition Advisory: Act as the lead for M&A integration support by providing expert advice to customers on the most effective transition pathways, ensuring newly acquired businesses are integrated smoothly and supported through the appropriate P&O service models.
  • Predictive Insights & Solutions: Monitor segment-specific dashboards to identify potential issues and anticipate organizational trends, proactively deploying MyP&O expertise to provide tailored solutions that address the unique challenges of each business unit.
  • Continuous Improvement & Capability: Synthesize business environment insights and customer feedback to drive continuous improvement initiatives, ensuring MyP&O capabilities and operational flows remain aligned with the Five Principles.
  • Key Account & Relationship Management: Serve as the primary Key Account Manager for select global customers and P&O heads, interfacing directly with senior leaders to manage sensitive organizational requests and build a unified "One P&O" community.

What are we looking for?

• Education & Core Experience:
  • Minimum Qualification: University degree or equivalent, preferably in Human Resources, Business Administration, or a related field.
  • Preferred Qualification: Master's degree, or an equivalent combination of advanced education and substantial professional experience.
  • Experience Level: 10 or more years of progressive experience within a People & Organization (P&O) / HR shared services environment.
  • P&O Business Partnering & Functional Versatility: Proven background as a P&O Business Partner (P&O BP) or a well-rounded blend of expertise across multiple P&O functions (e.g., Talent Acquisition, Total Rewards, Talent Management, Employee Relations, or Operations).
  • Language Proficiency: Fluency in English (written and verbal) is required; proficiency in additional languages is beneficial.
• Core Competencies & Capabilities:
  • Stakeholder & Relationship Mastery: Proven ability to quickly establish rapport and maintain strong, customer-oriented partnerships with a diverse range of global and regional stakeholders.
  • Strategic Problem Solving: Expert in diagnosing, isolating, and resolving complex organizational issues by recommending and executing high-impact resolution strategies.
  • Agile Project Management: A results-driven self-starter capable of independently managing multiple high-priority projects and transformations in a fast-paced, evolving environment.
  • P&O Expertise & Compliance: Demonstrates broad knowledge of HR regulations, policies, and contemporary practices, ensuring all initiatives are technically sound, consistent, and compliant.
  • Digital Fluency & Value Creation: IT-savvy with a keen interest in leveraging technology and system functionality t