Senior Global IT Service Delivery Lead

Dsv Air & Sea SAU; Warszawa; Hybrid; PLN 280,000 - 360,000; Full time

Benefits offered by this job

Private medical care

Corporate gym

Parking space for employees

Life insurance

Job summary

DSV is seeking a Senior Service Delivery Manager to drive delivery excellence across the Supply Chain Technologies portfolio. You will partner with the Director to ensure successful delivery of projects, services, customer implementations, and vendor engagements across IMS, Lead Logistics, SCO and related platforms.

You will lead cross-functional, global teams, govern delivery, manage risks, and ensure service performance, compliance, and continuous improvement, while guiding strategic

Qualifications

• 8+ years of experience in IT service delivery, program management, technology operations, or supply chain technologies.
• Proven experience leading global, cross-functional teams and managing complex multi-vendor environments.
• Strong experience in service management, portfolio governance, resource planning, capacity management, and financial management.
• Experience managing customer implementations and technology-enabled business transformations.
• Strong understanding of enterprise applications, infrastructure services, cloud technologies, and IT operational processes.
• Experience working within regulated and compliance-driven environments.
• Healthcare, pharmaceutical, life sciences, or other regulated industry experience preferred.
• ITIL, PMP, PRINCE2, Agile, or equivalent certifications preferred.
• Strong leadership, communication, and stakeholder management skills.
• Structured, analytical, and results-oriented.
• Able to operate effectively in a global, matrix organization.

Responsibilities

• Lead delivery governance across projects, services, implementations, and transformation initiatives
• Drive portfolio planning, reporting, risk management, resource planning, capacity management, and financial oversight
• Coordinate global cross-functional teams across business, IT, infrastructure, operations, customers, and vendors
• Ensure service performance, operational stability, continuous improvement, and adherence to SLA/KPI targets
• Manage strategic vendors, contracts, licensing, and service provider performance
• Support customer onboarding, migrations, operational readiness, and business transformation initiatives
• Act as a senior escalation point for delivery, service, and operational issues
• Prepare executive reporting and provide leadership support to the Director
• Ensure compliance with IT governance, security, infrastructure, audit, and regulatory requirements

Skills

Delivery governance

Portfolio planning

Risk management

Resource planning

Capacity management

Financial management

Global teams

Vendor management

Service performance

Operational stability

SLA/KPI targets

Compliance

Regulated industries

ITIL

Job description

DSV is seeking a Senior Service Delivery Manager to drive delivery excellence across the Supply Chain Technologies portfolio. You will partner with the Director to ensure successful delivery of projects, services, customer implementations, and vendor engagements across IMS, Lead Logistics, SCO and related platforms.

You will lead cross-functional, global teams, govern delivery, manage risks, and ensure service performance, compliance, and continuous improvement, while guiding strategic