Senior Enterprise Service Designer - Warsaw & Global Impact

Service Design Jobs; Warszawa; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Global collaboration

Impactful technology

Leadership opportunities

End-to-end development

Workspace in Warsaw Centre Point

Job summary

HelloFresh's HelloTech Warsaw team is seeking a Senior Service Designer to shape scalable, data-driven enterprise experiences across the Supply Chain ecosystem. You will work with product, engineering, and operations stakeholders to design, prototype, and validate solutions aligned with the Enterprise Design System.

The role focuses on transforming enterprise ways of working through structured methods like Definition Sprints, AS-IS/TO-BE mapping, and Service Blueprinting, with a strong emphasis

Qualifications

• 4+ years of product design experience in enterprise or B2B contexts.
• Proven track record applying Definition Sprints, AS-IS/TO-BE mapping, and Service Blueprinting.
• Experience leading design projects and driving quality across cross-functional teams.
• A portfolio demonstrating impactful enterprise experiences and high craft execution.
• Expertise in visual design, interaction design, UX writing, and UI design.

Responsibilities

• Conduct strategic Definition Sprints to uncover user needs, validate hypotheses, and define next steps for design and development.
• Map AS-IS enterprise processes and systems, identify friction points, and design TO-BE workflows within the Food Systems Alliance.
• Provide technical guidance and support to other enterprise designers in service design and prototyping methodologies.
• Analyze user journeys for Recipe Developers, Menu Planners, and Buyers to align with operational user needs.
• Develop and align design concepts with the Enterprise Design System for scalability and consistency.
• Collaborate with Product Leads, engineers, and researchers to elevate UX solutions and challenge assumptions.
• Provide technical guidance to designers and demonstrate craft excellence in enterprise UI/UX solutions.
• Create UX/UI flows and experiences addressing complex enterprise problems with user-centric solutions.
• Facilitate clear cross-team communication using structured storytelling to articulate direction.

Skills

Service design

UX design

Visual design

Interaction design

UX writing

UI design

Figma

Portfolio

English communication

Tools

Figma

Job description

HelloFresh's HelloTech Warsaw team is seeking a Senior Service Designer to shape scalable, data-driven enterprise experiences across the Supply Chain ecosystem. You will work with product, engineering, and operations stakeholders to design, prototype, and validate solutions aligned with the Enterprise Design System.

The role focuses on transforming enterprise ways of working through structured methods like Definition Sprints, AS-IS/TO-BE mapping, and Service Blueprinting, with a strong emphasis