Senior Service Designer, Enterprise UX for Food Systems

HelloFresh; Warszawa; Presencial; PLN 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global collaboration

Impactful tech

Design leadership

End-to-end delivery

Workspace at Warsaw Centre Point

Descripción de la vacante

HelloFresh in Warsaw is seeking a Senior Service Designer to shape enterprise UX through Definition Sprints and service design methodologies. You will map AS-IS processes, plan TO-BE workflows, and collaborate with product, engineering, and research to deliver scalable, data-driven experiences.

As part of HelloFresh's HelloTech, you’ll influence architecture, contribute to design standards, and mentor teams while delivering end-to-end UX across the Food Systems Alliance.

Formación

• 4+ years of product design experience in enterprise or B2B contexts.
• Proven track record applying structured service design methodologies such as Definition Sprints, AS-IS/TO-BE mapping, and Service Blueprinting.
• Experience leading design projects, providing technical guidance, and driving quality across cross-functional teams.
• A portfolio demonstrating impactful enterprise experiences and high craft execution.
• Expertise in visual design, interaction design, UX writing, and UI design.
• Mastery of Figma and familiarity with prototyping tools.
• Excellent communication skills in English with diverse stakeholders.

Responsabilidades

• Conduct Definition Sprints to uncover user needs and define technical next steps for design and development.
• Map AS-IS enterprise processes and design TO-BE workflows within the Food Systems Alliance.
• Provide technical guidance to designers and elevate UX practices.
• Analyze user journeys for Recipe Developers, Menu Planners, and Buyers to align on operational needs.
• Develop design concepts and prototypes aligned with the Enterprise Design System for consistency.
• Build collaborative partnerships with Product Leads, engineers, and researchers to influence direction.
• Offer technical support to designers, showcasing craft and clarity in enterprise UI/UX solutions.
• Create UX/UI flows addressing complex enterprise problems with clear, user-centric solutions.
• Facilitate communication across teams using structured storytelling to articulate design decisions.

Conocimientos

Product design

Service design

Project leadership

Portfolio

Visual design

Interaction design

UX writing

UI design

Figma

English communication

Herramientas

Figma

Descripción del empleo

HelloFresh in Warsaw is seeking a Senior Service Designer to shape enterprise UX through Definition Sprints and service design methodologies. You will map AS-IS processes, plan TO-BE workflows, and collaborate with product, engineering, and research to deliver scalable, data-driven experiences.

As part of HelloFresh's HelloTech, you’ll influence architecture, contribute to design standards, and mentor teams while delivering end-to-end UX across the Food Systems Alliance.