Senior Emergency Solutions Architect

Ericsson; Poznań; On-site; PLN 180,000 - 300,000; Full time

Job summary

Ericsson in Poznań is seeking a Solution Architect to join our Global Emergency Handling (GEH) team. You will lead fault isolation and coordinate rapid incident recovery while applying advanced networking know-how.

The role blends technical troubleshooting with leadership, customer communication, and post-event improvements across global teams. You will influence project delivery beyond emergencies and help stabilize complex telecom networks.

Qualifications

• Bachelor's degree in Engineering or Computer Science or equivalent.
• 5+ years of Customer Support experience.
• Solid technical background with hands-on experience in Telecom Products e.g. 5GC, EPC, Cloud, IMS, etc.
• Broad Solution and Networking experience in a Telecom domain preferably in E2E network-level troubleshooting.
• Demonstrated leadership, excellent analytical & problem-solving capability and negotiation skills.
• Good communication skills; including oral, written and presentations.
• Customer orientation, excellent collaboration, and conflict management skills.
• Ability to remain calm and focused under extremely stressful situations and be open minded when approaching problems.

Responsibilities

• Be responsible for Emergency Handling Services and accountable for restoring the customer systems in the shortest possible time.
• Actively contribute to the delivery of customer projects beyond Emergency Handling.
• Brainstorm and provide solutions to customers' problems during emergencies and in post-mortem phase or cross-domain task forces and RCA CSRs.
• Drive an effective collaboration internally while interacting closely with our customers.
• Remove barriers and address complex situations about technical and business challenges while driving the emergency.
• Participate with various levels of Local and Global Support management in post-event improvement activities.

Skills

Leadership

Communication

Problem Solving

Collaboration

Negotiation

Calm Under Pressure

Customer Orientation

Education

Bachelor's degree in Engineering or CS

Job description

Ericsson in Poznań is seeking a Solution Architect to join our Global Emergency Handling (GEH) team. You will lead fault isolation and coordinate rapid incident recovery while applying advanced networking know-how.

The role blends technical troubleshooting with leadership, customer communication, and post-event improvements across global teams. You will influence project delivery beyond emergencies and help stabilize complex telecom networks.