Senior Emergency-Handling Solution Architect

Ericsson; Warszawa; On-site; PLN 392,000 - 566,000; Full time

Job summary

Ericsson GmbH is seeking a Solution Architect to join Global Emergency Handling (GEH). The role focuses on fault isolation, resolution of network and solution‑level issues, and stabilizing customer networks with strong leadership in emergency situations.

You will lead cross‑team collaboration, drive post‑mortem improvements, and contribute to broader customer projects beyond emergencies. This position demands deep telecom domain knowledge and proven leadership under pressure.

Qualifications

• Minimum Bachelor’s degree in Engineering or Computer Science or equivalent experience.
• 5+ years of Customer Support experience.
• Solid technical background with hands‑on experience in Telecom Products e.g. 5GC, EPC, Cloud, IMS, etc.
• Broad Solution and Networking experience in a Telecom domain preferably in E2E network‑level troubleshooting.
• Demonstrated leadership, excellent analytical & problem‑solving capability and negotiation skills.
• Good communication skills; including oral, written and presentations.
• Customer orientation, excellent collaboration, and conflict management skills.
• The ability to remain calm and focused under extremely stressful situations and be open minded when approaching problems, considering all inputs and available alternatives before making decisions

Responsibilities

• Be responsible for Emergency Handling Services and accountable for restoring the customer systems in the shortest possible time.
• Actively contribute to the delivery of customer projects beyond Emergency Handling.
• Brainstorm and provide solutions to customers' problems during emergencies and in post‑mortem phase or cross‑domain task forces and RCA CSRs.
• Drive an effective collaboration internally while interacting closely with our customers.
• Remove barriers and address complex situations about technical and business challenges while driving the emergency.
• Participate with various levels of Local and Global Support management in post-event improvement activities

Skills

Customer support

Telecom product knowledge

Solution & Networking

Leadership

Communication

Collaboration

Conflict management

Calm under pressure

Education

Bachelor’s degree in Engineering or Computer Science

Job description

Ericsson GmbH is seeking a Solution Architect to join Global Emergency Handling (GEH). The role focuses on fault isolation, resolution of network and solution‑level issues, and stabilizing customer networks with strong leadership in emergency situations.

You will lead cross‑team collaboration, drive post‑mortem improvements, and contribute to broader customer projects beyond emergencies. This position demands deep telecom domain knowledge and proven leadership under pressure.