Senior Digital Platforms Operations Leader — Hybrid eCommerce

Sonova Group; Warszawa; Hybrid; PLN 260,000 - 480,000; Full time

Benefits offered by this job

Flexible hybrid working model

Job summary

Sonova Group in Warsaw is seeking an experienced Senior Digital Platforms Operations Manager to own the day-to-day operation, governance and continuous improvement of our web and eCommerce platforms across brands including Phonak, Unitron and Hansaton.

You will lead CMS, DAM, CRM and ERP integrations, collaborate with Marketing, IT, UX/UI and external partners to drive the roadmap and ensure a high-quality customer journey, scalability and strong operational performance.

Qualifications

• 8+ years of experience in digital platform operations, eCommerce or digital program management.
• Bachelor’s degree in IT, Computer Science, Marketing Technology or a related field.
• Strong experience with AEM, SAP Commerce Cloud or similar enterprise CMS/eCommerce platforms.
• Experience integrating CMS, DAM, CRM and ERP systems, with a good understanding of APIs, data flows and data quality.
• Experience managing complex programs, cross-functional teams and external vendors.
• Good knowledge of web analytics, SEO, UX, A/B testing and digital performance metrics.
• Strong project/change management and stakeholder management skills, with the ability to influence without formal authority.
• Ability to work effectively with technical teams and software developers.
• Business-oriented and data-driven mindset.
• Good knowledge of HTML and CSS.

Responsibilities

• Own the operational performance, availability, reliability and incident management of web and eCommerce platforms.
• Lead major incident management, resilience, capacity planning and business continuity activities.
• Coordinate website and eCommerce releases, product launches and feature deployments, ensuring they are delivered on time and to quality.
• Manage and prioritize requirements across Sonova brands, translating business needs into clear and actionable roadmaps and backlogs.
• Establish and maintain standards for deployment, testing, accessibility, security, GDPR/privacy and branding.
• Oversee integrations and data flows between CMS, DAM, Salesforce CRM and ERP systems.
• Monitor platform KPIs and use analytics and insights to drive continuous improvement, including SEO, site search, UX and A/B testing.
• Act as a key point of contact for internal stakeholders and external vendors, managing expectations, risks and priorities.
• Manage agencies, service providers, contracts, budgets and operational plans.
• Enable brand teams through playbooks, training and best practices.

Job description

Sonova Group in Warsaw is seeking an experienced Senior Digital Platforms Operations Manager to own the day-to-day operation, governance and continuous improvement of our web and eCommerce platforms across brands including Phonak, Unitron and Hansaton.

You will lead CMS, DAM, CRM and ERP integrations, collaborate with Marketing, IT, UX/UI and external partners to drive the roadmap and ensure a high-quality customer journey, scalability and strong operational performance.