Senior D&T Business Analyst — Ecommerce & Digital Transformation

Heineken; Kraków; On-site; PLN 240,000 - 360,000; Full time

Job summary

HEINEKEN Kraków is seeking a Senior D&T Business Analyst to lead end-to-end business analysis for complex, cross-domain initiatives supporting a new e-commerce platform and broader digital transformation. You will frame ambiguous problems, align senior stakeholders across OpCos and global teams, and translate outcomes into coherent end-to-end requirements for scalable delivery.

You will uplift BA maturity, define standards, and coach other BAs while partnering with Product, Architecture, and

Qualifications

• Bachelor’s degree or equivalent in Business Administration, Economics, Information Systems, Industrial Engineering, Computer Science, or a related field; Master’s degree (e.g., Business/Technology, Management, Data/Analytics) is a plus
• Advanced business analysis mastery: Deep expertise in problem framing, requirements strategy, facilitation, and decision support; strong command of process modelling (end-to-end as-is/to-be), operating model impacts, business rules, and requirement decomposition across multiple workstreams
• Product & delivery leadership: Strong understanding of product delivery in Agile/Lean environments, including value-based prioritization, dependency management, incremental releases, and quality governance (DoD, traceability, UAT readiness)
• Data & integration awareness: Strong capability to define and validate data needs, concepts of data governance, and cross-system integration touchpoints; able to collaborate effectively with Architects and Tech Leads on end-to-end design implications
• Risk, compliance & NFR thinking: Ability to incorporate regulatory/compliance, security/privacy considerations (where applicable), and non-functional requirements into requirements and acceptance criteria for enterprise-scale solutions
• Certifications (at least one): IIBA CBAP (or working towards), PSM II / CSM, Lean/Agile analysis certifications (ICAgile, SAFe POPM/SA), and/or platform/domain certifications relevant to the landscape (e.g., Microsoft Dynamics, CRM, cloud fundamentals).

Responsibilities

• leading end-to-end business analysis for complex, cross-domain initiatives/programs (problem framing →requirements → delivery assurance)
• driving stakeholder alignment and decision-making at pace (including OpCo/global leadership), structuring options and trade-offs
• defining and maintaining coherent requirement sets across process, data, and technology (incl. integrations and NFRs), ensuring consistency across teams
• performing deep impact and dependency analysis across products, systems, and markets; proactively managing risks and constraints
• owning benefits and outcome traceability (KPIs, success measures, business rules), ensuring what is built delivers measurable value
• leading quality assurance of analysis artefacts (DoR/DoD, traceability, documentation standards), setting expectations across teams
• shaping BA ways of working and governance (templates, playbooks, cadence, tooling usage) across a hub-centric, distributed organisation
• coaching and mentoring Business Analysts (Junior/Regular), guiding facilitation, stakeholder management, and analysis depth
• partnering with Product, Architecture, and Engineering leadership to influence roadmap, sequencing, and platform evolution.

Skills

Stakeholder management

Problem framing

Requirements management

Agile facilitation

Data governance

Risk management

UAT readiness

Cross-domain coordination

Education

Bachelor’s degree or equivalent in Business Administration, Economics, Information Systems, or related field

Master’s degree in Business/Technology, Management, Data/Analytics (a plus)

IIBA CBAP (or working towards)

PSM II / CSM

ICAgile / SAFe POPM/SA

Microsoft Dynamics / CRM / Cloud fundamentals certifications

Tools

None

Job description

HEINEKEN Kraków is seeking a Senior D&T Business Analyst to lead end-to-end business analysis for complex, cross-domain initiatives supporting a new e-commerce platform and broader digital transformation. You will frame ambiguous problems, align senior stakeholders across OpCos and global teams, and translate outcomes into coherent end-to-end requirements for scalable delivery.

You will uplift BA maturity, define standards, and coach other BAs while partnering with Product, Architecture, and