Senior D&T Business Analyst [Customer Hub & 360]

The HEINEKEN Company; Kraków; On-site; PLN 180,000 - 300,000; Full time

Job summary

The HEINEKEN Company in Kraków is seeking an experienced Senior Business Analyst to lead end-to-end analysis for cross-domain initiatives, partnering with Product, Architecture, and Engineering to shape roadmaps and platform evolution.

With 8+ years in enterprise BA roles and a track record of coaching teams in distributed environments, you will drive governance, templates, and BAs maturity, while delivering measurable value across processes, data, and technology in a hybrid Poland work setup.

Qualifications

• Bachelor’s degree (or equivalent) in business, IT, or related field.
• Master’s degree is a plus for Business/Technology/Data Analytics.
• 8+ years in business analysis or related roles, with senior/lead experience.

Responsibilities

• Lead end-to-end business analysis for cross-domain initiatives.
• Drive stakeholder alignment and decision-making across OpCo/global leaders.
• Define coherent requirements across process, data, and technology.
• Perform impact and dependency analysis across products and markets.
• Own benefits, KPIs, and traceability to ensure value.
• Coach and mentor junior/regular Business Analysts and shape governance.

Skills

Strategic problem framing

Cross-domain requirements leadership

Delivery leadership

Data & integration awareness

Regulatory/NFR thinking

Coaching BA

Education

Bachelor's degree or equivalent

Master's degree in Business/Technology/Data Analytics (a plus)

Job description

Digital & Technology Team (D&T) is an integral division of HEINEKEN Business Services Poland (HBSP). We are committed to making Heineken the most connected brewery in the world. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us, you will work on one of the most dynamic and innovative teams and directly help shape the future of Heineken.

Your responsibilities would include:

• leading end-to-end business analysis for complex, cross-domain initiatives/programs (problem framing →requirements → delivery assurance)
• driving stakeholder alignment and decision-making at pace (including OpCo/global leadership), structuring options and trade-offs
• defining and maintaining coherent requirement sets across process, data, and technology (incl. integrations and NFRs), ensuring consistency across teams
• performing deep impact and dependency analysis across products, systems, and markets; proactively managing risks and constraints
• owning benefits and outcome traceability (KPIs, success measures, business rules), ensuring what is built delivers measurable value
• leading quality assurance of analysis artefacts (DoR/DoD, traceability, documentation standards), setting expectations across teams
• shaping BA ways of working and governance (templates, playbooks, cadence, tooling usage) across a hub-centric, distributed organisation
• coaching and mentoring Business Analysts (Junior/Regular), guiding facilitation, stakeholder management, and analysis depth
• partnering with Product, Architecture, and Engineering leadership to influence roadmap, sequencing, and platform evolution.

You are a good candidate if you have:

Knowledge Level:

• Education: Bachelor’s degree (or equivalent experience) in Business Administration, Economics, Information Systems, Industrial Engineering, Computer Science, or a related field; Master’s degree (e.g., Business/Technology, Management, Data/Analytics) is a plus
• Advanced business analysis mastery: Deep expertise in problem framing, requirements strategy, facilitation, and decision support; strong command of process modelling (end-to-end as-is/to-be), operating model impacts, business rules, and requirement decomposition across multiple workstreams
• Product & delivery leadership: Strong understanding of product delivery in Agile/Lean environments, including value-based prioritization, dependency management, incremental releases, and quality governance (DoD, traceability, UAT readiness)
• Data & integration awareness: Strong capability to define and validate data needs, concepts of data governance, and cross-system integration touchpoints; able to collaborate effectively with Architects and Tech Leads on end-to-end design implications
• Risk, compliance & NFR thinking: Ability to incorporate regulatory/compliance, security/privacy considerations (where applicable), and non-functional requirements into requirements and acceptance criteria for enterprise-scale solutions
• Certifications (at least one): IIBA CBAP (or working towards), PSM II / CSM, Lean/Agile analysis certifications (ICAgile, SAFe POPM/SA), and/or platform/domain certifications relevant to the landscape (e.g., Microsoft Dynamics, CRM, cloud fundamentals).

Experience:

• Indicative experience: 8+ years in business analysis (or closely related roles), including several years in senior/lead BA capacity within complex, enterprise environments
• Typical level: Leads BA work end-to-end for cross-domain programs/initiatives spanning multiple products, systems, and stakeholder groups (global + OpCos), from discovery and problem framing through delivery assurance and outcome validation
• Ways of working: Demonstrated ability to work effectively in a distributed and asynchronous organization; experience uplifting BA maturity (standards, playbooks, governance) and coaching other BAs
• Delivery cadence: Experience supporting rapid release cycles and large change initiatives (platform transformation, migrations, operating model/process redesign), ensuring predictability and quality.

Skills:

• strategic problem framing: Translates strategic objectives into well-scoped problem statements, outcomes, and measurable success criteria; thrives in ambiguity
• cross-domain requirements leadership: Defines coherent end-to-end requirements across processes, data, and systems; ensures consistency across multiple work