Chapter Lead Technology Specialist - Analytics

Heineken; Kraków; Hybrid; PLN 300,000 - 420,000; Full time

Job summary

HEINEKEN Kraków seeks a Chapter Lead Technology Specialist - Analytics to drive the development and operation of HEINEKEN’s Global Cloud product. You will partner with outsourcing teams and internal stakeholders to deliver cloud solutions that enable a data-driven organisation.

The role requires strong cloud strategy skills, stakeholder influence, and an agile mindset. You will mentor analysts and contribute to the design of secure, compliant, scalable infrastructure in a hybrid work setting.

Qualifications

• Bachelor’s degree in computer science, engineering, or related field; equivalent practical experience.
• 10+ years in a similar role within an international environment; FMCG experience is an advantage.
• Strong understanding of Cloud Adoption Framework, Well-Architected Framework, and large-scale IT environments.
• Experience with outsourced managed services, ITIL-based operations, multi-cloud architecture.
• Up-to-date certifications (Azure Fundamentals, FinOps Practitioner) preferred.
• Ability to translate business and security requirements into practical technical solutions and high-level designs.
• Agile delivery experience; Scrum is a plus.
• Excellent written and verbal English; able to communicate complex topics clearly.

Responsibilities

• Drive development and operation of HEINEKEN’s Global Cloud product with partners; ensure 24/7 global presence.
• Manage relationships and contractual changes with CSP/MSP partners; negotiate to optimize value and reduce debt.
• Analyse cloud hosting market to propose optimal solution scenarios for business needs.
• Capture stakeholder needs and translate into user stories, backlog items and infrastructure requirements.
• Deliver working increments each sprint; estimate complexity and demonstrate outcomes in reviews.
• Design, implement and manage requirements for Global Cloud infrastructure (Azure, AWS, Google, Terraform, Aviatrix, Fortinet).
• Ensure services are reliable, secure, compliant and aligned with HEINEKEN frameworks and security requirements.
• Monitor performance, availability, cost efficiency and technical quality across Global Cloud deliverables.
• Support Product Owner and Tribe Leads in converting business needs into specifications.
• Collaborate with regional hubs, OpCos, application teams and external partners to align solutions.
• Define Global Cloud operating model, standard ways of working and repeatable adoption practices.
• Identify bottlenecks and improvement opportunities; perform root-cause analysis.
• Stay current with cloud trends; coach team members and stakeholders on best practices.
• Mentor junior analysts toward cloud certifications and career growth.

Skills

End-to-end ownership

Agile mindset

Stakeholder influence

English communication

Strong analytical skills

Team collaboration

Storytelling & visuals

Problem solving

Cloud strategy

Education

Bachelor’s degree in computer science or engineering

10+ years in similar international role

Tools

Microsoft Azure

Amazon Web Services

Google Cloud

Terraform

Aviatrix

Fortinet

Job description

Chapter Lead Technology Specialist - Analytics

Function:Digital & Technology

Digital & Technology Team (D&T) is an integral division of HEINEKEN Business Services Poland. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

Your responsibilities would include:

• driving the development and operation of HEINEKEN’s Global Cloud product in close collaboration with our outsourcing partners, providing global presence and support 24/7
• managing the relationships and necessary changes in contractual framework of Global Cloud CSP and MSP partners, support necessary negotiations to optimize value delivered for HEINEKEN and minimize technical debt
• analysing cloud computing and hosting global market to verify and propose optimal solution scenarios to answer HEINEKEN business needs
• capturing stakeholder needs and translating them into actionable user stories, backlog items, infrastructure design and configurations requirements
• delivering working increments each sprint, estimate complexity, and demonstrate outcomes during sprint reviews
• designing, implementing, and managing requirements for Global Cloud infrastructure (based on Microsoft Azure, AWS, Google, HCP Terraform, Aviatrix, and Fortinet technologies)
• ensuring Global Cloud services are reliable, secure, compliant, and aligned with HEINEKEN frameworks, guidelines, and security requirements
• creating and updating HEINEKEN Global Cloud and hosting frameworks, guidelines, and security requirements
• monitoring and optimising performance, availability, reliability, cost efficiency, and technical quality across Global Cloud deliverables
• supporting the Global Cloud Product Owner, Cloud and Hosting Tribe Lead and Tribe Architect in converting business needs into functional and non-functional specifications
• partnering with Regional HUBs, OpCos and Application teams and external partners to clarify needs and agree solutions
• helping define a clear Global Cloud operating model, standard ways of working, and repeatable adoption practices
• identifying and resolving delivery bottlenecks, recurring issues, and improvement opportunities through root‑cause analysis
• staying current with cloud computing trends, share knowledge and coach team members and stakeholders on Global Cloud practices
• the development of talent & coaching by mentoring (junior) business analysts on (cloud) business analyses best practices cloud and guide their career growth e.g. toward cloud certifications (Scrum, Cloud Foundations, FinOps) etc
• conducting regular 1‑on‑1 meetings focusing on individual performance
• evaluating and assessing performance based on the agreed priorities in delivery and professional development (e.g. reduction of cloud security risks and optimization of cloud spend)
• delivering continuous feedback on how well product team members collaborate with other product teams, like security and application product teams
• the hiring & onboarding of specialists and new hires on internal compliance standards, financial processes, and risk mitigation
• leading a community of practice to standardize cloud analyses best practices
• promoting a systems and critical thinking culture and mindset
• advocating for the chapter’s needs, securing budget for cloud governance toolsets and continuous training
• monitoring employee wellbeing, workload balance, and engagement levels, taking proactive actions when support is required
• supporting employees through organizational changes, transformations, and new ways of working
• acting as an escalation point for people‑related topics, conflicts, and development challenges.

You are a good candidate if you have:

• a Bachelor’s degree in computer science, Engineering, or a related field, or equivalent practical experience
• 10+ years of experience in a similar role within an international environment; FMCG experience is an advantage
• a strong understanding of the Cloud Adoption Framework, Well‑Architected Framework, large‑scale IT environments, and enterprise architecture
• experience with outsourced managed services, ITIL‑based operations, multi‑cloud network architecture and cloud computing platforms
• having up‑to‑date certifications will be advantage (expected to obtain for the role): Azure Fundamentals Certification, FinOps Certified Practitioner
• the ability to translate business and security requirements into practical technical solutions and high‑level architecture designs, policies and guidelines
• an agile mindset with hands‑on experience in agile delivery; Scrum experience is a plus
• an ability to take end‑to‑end ownership, work through unclear requirements, lead by example and drive agendas with clear objectives in challenging environments
• an ability to influence stakeholders on product goals, vision, strategy, and big‑picture thinking
• excellent written and verbal English communication skills, with the ability to explain complex technical topics through clear, value‑focused stories for audiences at different seniority levels
• strong storytelling and visual communication skills to convey technical solutions clearly
• a customer‑focused mindset with a strong understanding of internal stakeholder needs
• excellent interpersonal skills, cultural awareness, curiosity, and commitment to continuous learning and development
• the ability t communicates clearly with technical and non‑technical stakeholders and produces high‑quality written documentation
• the ability to build alignment through a collaborative, team‑first approach and influences stakeholders toward consensus
• the ability to work effectively in international, cross‑cultural teams
• the ability to apply structured problem‑solving and remains effective in ambiguous situations
• the ability to demonstrate a strong analyst mindset and leads technical initiatives, such as PoCs and small projects, from start to finish
• the ability to focuses on effective troubleshooting, continuous improvement, and practical use of emerging technologies.
• fluent English written and speaking skills.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them tospeak up . Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

#LI-HYBRID #LI-MO1