Senior Customer Support Managment Professional (M/F/D)

Honeywell Aerospace; Polska; Hybride; PLN 180 000 - 280 000; Plein temps

Avantages offerts par ce poste

Vacation days

Flexible work hours

Meal Voucher Card

Medical insurance

Retirement plan (PPK)

Relocation assistance to Krakow

Multisport card

Résumé du poste

Honeywell Aerospace is seeking a Senior Customer Support Manager to lead the customer support activities for defence customers within the Aerospace Technologies portfolio. You will oversee end-to-end support from proposals to obsolescence management, driving customer satisfaction, operational excellence and business growth globally.

You will report to the Customer & Product Support Director within the Defense and Space International team, shaping strategies, metrics and cross-functional

Qualifications

• 6+ years of experience in customer support management in aerospace.
• Proven leadership and people-management abilities.
• Excellent communication and stakeholder management in aerospace.

Responsabilités

• Lead and manage the customer support team within the Aerospace Technologies unit to ensure exceptional service delivery.
• Develop strategies to improve customer support processes and procedures in aerospace.
• Collaborate with cross-functional teams to drive continuous improvement and enhance the customer experience in aerospace.
• Analyze customer support metrics and KPIs to identify areas for improvement and implement actions.
• Manage and optimize customer support resources to meet business objectives.

Connaissances

Leadership

Customer support management

Aerospace industry knowledge

Communication skills

Stakeholder relationship building

Cross-functional collaboration

Description du poste

Job Description

As a Senior Customer Support Mgt. Professional at Honeywell, you will be responsible for leading the customer support activities for a set of defence customers within Honeywell Aerospace. You will ensure that our customers receive exceptional service and support.

Job Description

As a Senior Customer Support Mgt. Professional at Honeywell, you will be responsible for leading the customer support activities for a set of defence customers within Honeywell Aerospace. You will ensure that our customers receive exceptional service and support. Your role will involve the full lifecycle from proposal support up to obsolescence management for our customers. Working within a global team you will be implementing strategies to improve customer satisfaction, driving operational excellence, and optimizing business result. By effectively supporting our customers, you will contribute to customer loyalty, retention, and business growth within our Aerospace company. You will report directly to our Customer & Product Support Director working within our Defense and Space International team. In this role, you will have a direct impact on customer satisfaction, operational excellence, cross-functional collaboration, and business growth.

Responsibilities

Key Responsibilities

• Lead and manage the customer support team within the Aerospace Technologies business unit to ensure exceptional service delivery and customer satisfaction in the aerospace industry
• Develop and implement strategies to improve customer support processes and procedures specific to the aerospace industry
• Collaborate with cross-functional teams within the Aerospace Technologies business unit to drive continuous improvement and enhance the customer experience in the aerospace industry
• Analyze customer support metrics and KPIs specific to the aerospace industry to identify areas for improvement and implement corrective actions
• Manage and optimize customer support resources within the Aerospace Technologies business unit to meet business objectives in the aerospace industry

Qualifications

YOU MUST HAVE

• 6 years of proven experience in customer support management or a similar role within the aerospace industry
• Strong leadership and people management skills
• Mastery of knowledge in a specific area, or senior leadership position with a thorough understanding of multiple workstreams within the aerospace industry
• Excellent communication and interpersonal skills
• Ability to build and maintain strong relationships with customers and internal stakeholders within the aerospace industry
• Experience in implementing customer support technologies and tools within the aerospace industry

WE VALUE

• Strong problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment within the aerospace industry
• Passion for delivering exceptional customer service in the aerospace industry
• Innovative mindset and eagerness to learn and adapt within the aerospace industry
• Ability to lead and inspire a team within the aerospace industry

WE OFFER

• Professional-grade technology equipment and tools - Honeywell Aerospace provides top-of-the-line superior gear and tools that will empower you to solve any problem with ease and efficiency
• Competitive Salary regularly increased based on your performance
• Enjoy 20-26 vacation days per year
• 3 + 2 flexible work arrangement & Flexible working hours
• Meal Voucher Card
• Luxmed Medical insurance package
• Increased employer contribution to Retirement savings (PPK)
• Accident insurance (Generali)
• Multisport card
• Comprehensive induction, ongoing training and development to set you up for success
• In-house and external learning platforms supporting development opportunities
• Work experience opportunities to help you grow your career with us
• Global employee networks to help you connect and grow
• Employee Engagement activities
• Assistance with relocation to Krakow where applicable
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters

About Honeywell Aerospace

Join a company that's reintroducing itself to the aviation community we've helped advance for more than a century. At Honeywell Aerospace (NASDAQ: HONA), we're launching as an independent, publicly traded aerospace and defense company built on a legacy of operational excellence and mission-focused execution. Our new brand identity pairs that heritage with real momentum, as we build technology that helps pilots navigate with confidence, aircraft operate more efficiently, and operators stay ahead of change. With our systems on board 90% of the world's aircraft, your work here has reach that's rare to find anywhere else. Focusing on our customers, investing in innovation, and building a culture of accountability and performance is how we're shaping what comes next. Every horizon. Every mission. Every day. Honeywell Aerospace Products And Services Are Found On Aircraft Across Commercial Aviation, Defense And Space. We Operate Through Three Business Areas

• Electronic Solutions develops the avionics, navigation systems, sensors and electromagnetic defense technology on board 90% of the world's aircraft
• Engines & Power Systems provides the propulsion, auxiliary power and electrical systems that keep those aircraft flying
• Control Systems supplies the thermal and motion control systems that support takeoff, landing and the safety of everyone on board

With approximately 58,000 employees worldwide and net sales of $17.4B in 2025, we are also advancing systems for autonomous and supersonic platforms — bringing the same focus on safety and efficiency to the next era of flight. Explore our businesses: https://www.honeywellaerospace.com

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform

crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Join a team recognized for leadership, innovation, and diversity