Lead Cust Exp Specialist (m/f/d)

Honeywell Technologies; Katowice; On-site; PLN 70,000 - 110,000; Full time

Job summary

Honeywell Technologies in Katowice is seeking an Order Processor to manage order processing and purchasing requests within the GCC department, ensuring adherence to procedures and high-quality customer experience.

Responsibilities include updating SAP records, processing invoices, tracking deliveries, and collaborating with sales, finance, and purchasing teams. Fluency in English and SAP experience are highly valued.

Qualifications

• Bachelor’s degree in a relevant field.
• Minimum 3 years in Customer Services, SAP experience preferred.
• Experience in a multidisciplinary team.
• Fluency in English and willingness to use other European languages is a plus.

Responsibilities

• Maintain timely processing of orders and contracts in SAP.
• Update customer accounts and perform extensions/amendments in SAP.
• Issue and cancel invoices and communicate status to customers.
• Track order delivery dates and ensure on-time performance.
• Provide regular KPI and status reports to stakeholders.
• Collaborate with Purchasing and Disputes teams to resolve issues.

Skills

Fluent English

Customer-oriented

Self-motivated

Team player

Communication skills

Interpersonal skills

Verbal communication

Written communication

Education

Bachelor’s degree

Tools

SAP

SFDC

Microsoft Office

Job description

Job Purpose

Responsible to ensure the successful fulfilment of all requests regarding the order processing and purchasing activities within the GCC department. Adherence to standard procedures and checks in daily activity to provide excellent customer experience.

Job Description

Responsible to ensure the successful fulfilment of all requests regarding the order processing and purchasing activities within the GCC department. Adherence to standard procedures and checks in daily activity to provide excellent customer experience.

Roles and Responsibilities

• Acts highly independent in daily activities
• Proactive engagement in projects and process transitions within the department
• Successful, timely accounting and lifecycle maintenance of all orders / contracts / projects in the Honeywell systems
• Opportunities management
• Prompt and correct issuing of invoices
• Creating credit requests / documents
• Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment:
• Responsible for creating / extending materials in SAP operating system.
• Follow-up on approvals for customer creation/extension/ amendment
• Offers support to Dispute Team and C2C to resolve disputed invoices
• Responsible for correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery (in accordance with Honeywell's general contracts);
• Responsible for applying special price reductions for certain orders requested by the sales department in accordance with company policies
• Tracking orders placed at the supplier and their delivery in time to the warehouse or to the final customer for direct deliveries, providing a quality service to customers, and collaborating with purchasing team while doing so.
• Responsible for solving issues related to wrong delivery, delays, rejected product returns;
• Creation of goods receipt using specific SAP transactions; Responsible for preparing the necessary documents to deliver the goods to the final customer
• Responsible for keeping customer informed about delivery dates and delays and ensuring order confirmation is sent
• Responsible for generating invoices, cancel invoices for returned goods and notifying customer and collection department
• Responsible for regular reporting requested by the department manager Responsible for informing the customer within 24 hours about the order status based on the latest information received from the purchasing department/ factory
• Tracking delivery dates requested by customers, in close connection with the purchasing department, by providing reports and obtaining 90% of deliveries on time;
• Send regular reports to different groups: sales, finance, customers CP / S team support for process definition, testing and implementation
• Providing the necessary professional support to the local departments regarding all necessary administration activities (if applicable)
• Maintaining concise and clear communication with the local sales, operations and local assistance departmete (Regional administrators)
• Perform Root Cause analysis in order to avoid recurrence of incidents and close any open Corrective Actions (RCCA)
• Knowledge sharing within the cluster members
• Maintain up to date a data base with country specifics
• Successful integration of each new cluster member through specific process trainings
• Adherence to global policies and processes
• Respecting internal objectives; alignment within the guidelines of global policies and processes
• Meet the goals of the department / team and the behavioral goals of Honeywell
• Actively contributes to the continuous improvement of the department's performance: constantly identifies opportunities to improve both own and department activities (Kaizen ideas in accordance with the department's objectives) and by using coaching techniques
• Participates in internal audits, third party, corporate, second party (clients, certification)
• Supports the manager with ad-hoc tasks
• The duties and responsibilities of workers in the field of safety and health at work and emergency situations - in confirmation with Annex A/B
• Honeywell factories & 3rd Party Purchases
• Return Logistics Issues
• Inbound Issues
• Purchase orders follow up
• Expedite orders
• Daily key performance indicators (KPIs)
• Performing daily activities related to the areas of responsibility, according to the performance level established and regularly monitored by internal management tools (eg Tier / Weekly / Monthly )
• Performance indicators, based on HPD goals
• Achieving the performance objectives set by the manager through the HPD system
• CX KPIs
• Behaviors
• Acts in accordance with Honeywell behaviors
• Key behaviors in line with role & CX skill matrix

Qualifications, Experience and Knowledge

• Education/Qualifications
• Bachelor’s degree
• Experience
• Preferred minimum 3 years experience in the Customer Services field, preferably with expertise in SAP
• Preferred minimum 18 months experience in the Customer Services field for internal promotions
• Experience working in a multidisciplinary team

Professional Skills and Knowledge

• Eager to learn and work in a changing and developing team
• Customer-oriented and action-oriented
• Self-motivated, with good communication skills
• Team member with positive attitudes
• Proven organizational and self-motivation skills
• Ability to interact with a wide variety of customers in different countries
• Interpersonal skills
• Good verbal and written communication skills
• Fluent in English
• Any other European language skill is a plus (French, Italian, Spanish, Portuguese, Dutch, German)

Other Skills and Knowledge

• Understands how different the various specific functions of the organization are and correlates them with each other
• Understands and is familiar with Honeywell values
• Understands the importance of health and safety at work
• Knowledge of ERP - SAP, SFDC
• Ability to use Microsoft Office applications

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.