Senior Customer Success Specialist

Cyclad; Wrocław; Remote; PLN 120,000 - 180,000; Full time

Job summary

An innovative IT services company is seeking a Mainframe Customer Success Specialist to engage with enterprise customers and ensure they maximize their mainframe investments. The ideal candidate will have over 10 years of experience with mainframe systems, strong relationship management skills, and proficiency in English and German. You will work remotely and contribute to customer governance and solution adoption, alongside offering innovative service and support.

Benefits

Attractive salary

Additional benefits

Innovative working environment

Opportunities for professional development

Qualifications

• 10+ years of experience with z/OS systems and mainframe environments.
• Business-level proficiency in German.
• Experience with complex enterprise accounts.

Responsibilities

• Drive success and long-term value for customers using mainframe solutions.
• Collaborate with sales teams to grow accounts.
• Act as a trusted advisor for customers.

Skills

Customer success mindset

Strong problem-solving skills

Executive-level relationship management

Analytical capabilities

Organizational skills

Time management skills

Education

Bachelor's degree in Computer Systems or related field

Job description

In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. For our client, we are looking for an experienced Mainframe Customer Success Specialist to drive success and long-term value for enterprise customers using mainframe solutions. In this role, you'll align technology capabilities with customer business goals, fostering executive engagement and maximizing solution adoption.

The ideal candidate will have a strong background in mainframe environments, a customer-first mindset, and the ability to drive strategic initiatives and customer governance. You"ll be working cross-functionally with sales, product management, engineering, services, and marketing teams to execute post-sales strategies and ensure customer satisfaction and retention.

Project information:

• Location: Remote
• Type of employment: employment contract
• Ensure customers realize full value from their mainframe investments, actively use their entitlements, and identify expansion opportunities.
• Collaborate closely with sales teams to grow accounts and increase customer engagement.
• Serve as a trusted advisor to customers, helping them build and maintain strategic business roadmaps and transformation blueprints.
• Promote customer retention and foster advocacy through strong relationship management.
• Build strong internal and external partnerships to support customer initiatives.
• Understand customer business challenges and map relevant mainframe solutions to meet their goals.
• Help customers implement and manage change, governance, and center of excellence programs.
• Identify risks to customer success and design mitigation strategies.
• Act as a customer advocate to influence product improvements, service offerings, and best practices.
• Contribute to developing repeatable processes and solutions to enhance the overall customer experience.
• Support contract renewals and proactively minimize risk of customer attrition.
• 10+ years of experience with z/OS systems, mainframe environments, and major subsystems (e.g., DB2, Mainframe Operations, Mainview preferred).
• Proficient in both spoken and written English; business-level proficiency in German is required.
• Strong customer-facing skills, with the ability to manage executive-level relationships.
• Excellent problem-solving and analytical capabilities.
• Strong organizational and time management skills; able to manage multiple priorities simultaneously.
• Experience with complex enterprise accounts is preferred.
• Proven ability to lead executive meetings and facilitate workshops is a plus.
• Bachelor"s degree in Computer Systems or related technical field, or equivalent professional experience in systems/application programming.

We offer:

• Employment contract with attractive salary
• Additional benefits
• Innovative working environment
• Opportunity to develop professional skills

We proudly deliver to the leaders across industries.

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