Senior Customer Success Engineer – Splunk Platform

Cisco Systems, Inc

Kraków

On-site

PLN 180,000 - 280,000

Full time

5 days ago

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Job summary

Cisco Systems, Inc is seeking a customer-focused technical advisor in Kraków to help ensure the health, performance, and adoption of Splunk environments for enterprise customers. You will guide onboarding, enablement planning, and workshops to build customer capabilities while monitoring health and coordinating with cross-functional teams.

The role emphasizes strong communication, collaboration with product management and engineering, and the ability to translate customer needs into actionable

Qualifications

Minimum Qualifications: 3+ years in technical support, technical account management, professional services, systems administration, or related field.
3+ years in an enterprise customer-facing role.
Working knowledge of the Splunk Core Platform.
Experience with customer escalations, account management, and project coordination.
Experience with IT operations and technical infrastructure.

Responsibilities

Advise customers on the technical health of their Splunk environments to support successful adoption and value realization.
Deliver onboarding guidance, enablement planning, and customer workshops to build capability.
Monitor environment health and review cases, outages, and critical issues; conduct diagnostic health checks when needed.
Partner with internal teams to manage escalations and upgrades and keep customers informed about product changes.

Skills

Customer-facing experience

Technical aptitude

Communication skills

Tools

Splunk Core Platform

Job description

The role emphasizes strong communication, collaboration with product management and engineering, and the ability to translate customer needs into actionable

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