Senior Customer Service Specialist with German (m/f/d)

PPG; Wrocław; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

PPG is seeking a Senior Customer Service Specialist in a hybrid role based in Poland. You will manage customer invoicing, perform reconciliations, and resolve discrepancies while collaborating with Finance, Sales and Customer Service to ensure smooth order-to-cash processes.

The role emphasizes data integrity, analysis of information for trends, and contributing to continuous improvements in processes and controls.

Qualifications

• Secondary education or higher and/or 3-5 years of relevant experience.
• Fluency in German and English.
• Good knowledge of MS Office environment.
• Experience in Navision and other ERP environments is a plus.
• Problem solving and ownership of a specific area of work.
• Good communication skills and teamwork.
• Conscientiousness.

Responsibilities

• Manage customer invoicing and financial documentation processes.
• Perform financial reconciliations and ensure accuracy of customer accounts.
• Investigate and resolve discrepancies related to invoices, credit notes, payments, pricing, and quantities.
• Collaborate with Finance, Sales, Customer Service and other stakeholders to resolve account-related issues.
• Support Accounts Receivable and Order-to-Cash activities, including payment matching and dispute resolution.
• Maintain and analyze financial data within ERP systems and reporting tools.
• Prepare regular reports and support financial reviews and audits.
• Monitor open items and drive timely resolution of outstanding customer issues.
• Participate in cross-functional meetings to improve cash flow and reduce overdue receivables.
• Ensure compliance with internal policies, procedures, and financial controls.
• Identify opportunities for process improvements and support continuous improvement initiatives.

Skills

Data handling

Data analysis

Attention to detail

Problem solving

Communication

Team collaboration

Ownership

Education

Secondary education or higher

Tools

Navision

ERP systems

MS Office

Job description

As a Senior Customer Service Specialist, you will play a key role in ensuring operational excellence by managing customer orders, coordinating administrative processes, maintaining accurate data, and supporting seamless day-to-day operations. You will be responsible for ensuring data integrity, analyzing information to identify trends and insights, and contributing to efficient decision-making and continuous process improvement.

Your Responsibilities

• Manage customer invoicing and financial documentation processes.
• Perform financial reconciliations and ensure the accuracy of customer accounts.
• Investigate and resolve discrepancies related to invoices, credit notes, payments, pricing, and quantities.
• Collaborate closely with Finance, Sales, Customer Service, and other stakeholders to resolve account-related issues.
• Support Accounts Receivable and Order-to-Cash (O2C) activities, including payment matching and dispute resolution.
• Maintain and analyze financial data within ERP systems and reporting tools.
• Prepare regular reports and support financial reviews and audits.
• Monitor open items and drive timely resolution of outstanding customer issues.
• Participate in cross-functional meetings aimed at improving cash flow and reducing overdue receivables.
• Ensure compliance with internal policies, procedures, and financial controls.
• Identify opportunities for process improvements and support continuous improvement initiatives.

Our Requirements

• Secondary education or higher and/or 3-5 years of relevant experience.
• Fluency in German and English.
• Good knowledge of MS Office environment.
• Experience in Navision and other ERP environments is a plus.
• Problem solving.
• Ability to take ownership of specific area of work.
• Good communication skills.
• Cooperation within the team.
• Conscientiousness.

Nice To Have

• Experience in automotive or manufacturing environments.
• Knowledge of self-billing processes.
• Experience in accounts receivable, customer deductions, or financial reconciliation activities.
• Familiarity with Microsoft Dynamics NAV (Navision).

Competencies

• Attention to Detail: Meticulous attention to detail and accuracy in data entry, order processing, and documentation to ensure error-free operations and compliance with quality standards.
• Organizational Skills: Strong organizational and time management skills to prioritize tasks, manage workload efficiently, and meet deadlines in a fast-paced environment with competing demands.
• Analytical Thinking: Analytical mindset with the ability to analyze data, identify patterns, trends, and insights, and make data-driven decisions to improve processes and enhance performance.
• Problem-Solving Abilities: Effective problem-solving skills to troubleshoot issues, resolve discrepancies, and address customer concerns, utilizing critical thinking and sound judgment to achieve positive outcomes.
• Communication Skills: Clear and concise communication skills, both verbal and written, to convey information effectively, collaborate with team members, and interact professionally with customers and stakeholders.
• Inference skills: data handling, data processing and inference skills.

How we work:

At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About Us

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don't stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.