Senior Customer Service Specialist with German (m/f/d)

PPG Industries; Wrocław; Hybrid; PLN 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Flexible Fridays

Job summary

PPG Industries in Wroclaw is seeking a Senior Customer Service Specialist (German-speaking) to be the first point of contact for our German-speaking customers. You will deliver exceptional support, manage orders, and build lasting relationships in a dynamic international environment.

The role offers hybrid work with in-person days Monday through Thursday and flexible remote Fridays, with KPIs and team feedback shaping the daily huddle and weekly reviews.

Qualifications

• Fluency in German and English.
• Experience in Order Management or Customer Service.
• Familiarity with MS Office.

Responsibilities

• Communicate with customers via phone and e-mail.
• Process orders and respond to customer requirements in a timely manner.
• Monitor orders and coordinate with stakeholders and customers as needed.
• Ensure export compliance when creating delivery addresses or partners.
• Provide solutions to enquiries and complaints following approvals and follow-up.

Skills

German language

English language

Order Management

Tools

MS Office

Job description

Join Our Team as a Senior Customer Service Specialist (German-speaking)!

Are you passionate about helping others and fluent in German? We’re looking for a dedicated and customer-focused individual to join our team as a Senior Customer Service Specialist. In this role, you’ll be the first point of contact for our German-speaking customers, providing exceptional support and ensuring a positive customer experience every step of the way. If you enjoy solving problems, communicating with people, and working in a dynamic international environment — we’d love to hear from you!

Location:Wrocław(u. Curie-Skłodowskiej 12)

Workmodel: Hybrid

Keyresponsibilities:

• Communicating with customers through phone and e-mail.
• Make use of shared mailbox for business communication and categorize and archive messages in line with guidelines.
• Process orders in time (depending on segment, country and shipping location and customer segmentation) and respond promptly to customer requirements.
• Monitor orders making use of standard tools (ERP) and communicate and coordinate with stakeholders and customers as necessary.
• Assure export compliance check is performed when creating delivery address or new partner.
• Take action and offer solutions to enquiries and complaints in compliance with delegation of authority, follow up to ensure resolution.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Follow customer service best practices, procedures, PPG guidelines and policies and legal requirements.
• Maintaining a positive, empathetic and professional attitude toward internal and external customers at all times.
• Prepare input for the daily meeting “daily huddle” of the team: priorities for today and hurdles.
• Give feedback on KPI’s, team results and open actions during the weekly or monthly meeting.

Qualifications:

• Secondary education or higher and/or 2+ years of relevant experience (in Order Management or Customer Service ).
• Fluency in German and English.
• Familiarity with MS Office environment.
• Good communication skills.
• Cooperation within the team.
• Conscientiousness.
• Problem solving.

How we work:

At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways thandoes any other company. To learn more, visit www.ppg.com and follow @PPG onX.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, movefastanddon’tstop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellentoperators

Productive. Collaborative. Accountable. No matter our role, weidentifyproblems, takeownershipand always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support ourfrontline,the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace newtechnologiesand leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act withintegrityand value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, genderidentityor expression.

If you need an adjustment due to a disability, please email [e-mail].

PPG pay ranges and benefits can vary bylocationwhich allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurancecoveragesand benefits will bein accordance withthe terms and conditions of the applicable plans and associated governing plan documents.Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process,so that we can do better today than yesterday.