Senior Customer Quality Engineer

MKS Inc.; Poznań; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Annual bonus

Hybrid work setup

Private health insurance

Wellness programs

Annual company events

Job summary

Atotech/MKS is seeking a Senior Customer Quality Engineer to act as the independent quality authority for software releases delivered worldwide. You will establish and operate the quality gate for customer project deliveries across PD and PMR, ensuring software quality and customer satisfaction before production deployments.

You will collaborate with FSCS, software support, and engineering teams to design automated validation pipelines, drive defect prevention, and translate customer learnings

Qualifications

• Bachelor's degree in CS, automation, electrical engineering, software engineering, or related field.
• 5+ years in Software Quality Assurance with emphasis on test automation and release validation.
• Experience owning release quality gates and independent readiness decisions.

Responsibilities

• Own the Software Quality Gate for PD and PMR deliveries and make go/no-go release decisions.
• Design, implement, and maintain automated validation pipelines and regression tests.
• Define release acceptance criteria, quality metrics, and test strategy with FSCS teams.
• Track defects with software design engineers and ensure traceability to requirements and changes.
• Maintain TestRail assets and ensure traceability to Jira issues and change requests.
• Transform customer feedback into preventive quality controls and automation coverage.
• Develop quality reports and KPIs to monitor release readiness and post-delivery quality.
• Leverage AI-assisted test tools for generation, analysis, and optimization with human oversight.
• Mentor engineers on testability and quality-first development practices.

Skills

Python

CI/CD

TestRail

Jira

Git

AI testing

Education

Bachelor's degree in Computer Science or related field

Tools

GitLab CI

Jenkins

Job description

A Day in Your Life at Atotech/MKS

As a Senior Customer Quality Engineer within our Industrial Digital Solutions (IDS) organization, you will serve as the independent quality authority for software releases delivered to customers worldwide.

A Day in Your Life at Atotech/MKS

As a Senior Customer Quality Engineer within our Industrial Digital Solutions (IDS) organization, you will serve as the independent quality authority for software releases delivered to customers worldwide.

You will establish and operate the quality gate for customer project deliveries across Project Designs (PD) and Project Modification Requests (PMR), ensuring software quality, reliability, and customer satisfaction before deployments reach production environments.

Working closely with the Field Services & Customer Success (FSCS) organization, Software Support Stream, and Software Engineering teams, you will design automated validation pipelines, drive defect prevention initiatives, and transform customer-site learnings into scalable quality controls. You will also leverage AI-assisted testing approaches to increase automation coverage, accelerate validation, and continuously improve release quality.

In this role, you will report to the Head of Software Engineering.

Industrial Digital Solutions (IDS) develops the software backbone of MKS Atotech's plating and surface-finishing lines, including the fastCenter automation platform, the VCS line-control application, and the Digital Factory Suite (DFS). Our software solutions support customers across Asia, Europe, and North America and play a critical role in enabling smart manufacturing, traceability, monitoring, and operational excellence.

You Will Make an Impact By:

• Owning the Software Quality Gate: Defining and executing release validation activities for PD and PMR deliveries and making independent go/no-go release decisions based on objective quality criteria.
• Building Automated Validation Pipelines: Designing, implementing, and maintaining automated verification processes including configuration validation, standards compliance checks, master-project comparisons, and regression testing in emulated environments.
• Establishing Quality Standards: Defining release acceptance criteria, quality metrics, Definition of Done requirements, and test strategies in collaboration with FSCS teams.
• Driving Defect Management Excellence: Identifying, documenting, tracking, and validating defect resolution activities in partnership with software design engineers.
• Ensuring Complete Traceability: Maintaining test assets and execution results within TestRail while ensuring traceability to requirements, defects, and change requests managed through Jira.
• Transforming Customer Feedback into Prevention: Participating in root-cause investigations of customer-site issues and converting recurring failure patterns into automated tests, validation rules, and preventive quality controls.
• Measuring and Improving Release Quality: Developing quality reports and KPIs, including defect leakage analysis, release readiness assessments, and post-delivery quality trends.
• Leveraging AI-Driven Quality Practices: Utilizing AI-assisted tools for test generation, documentation analysis, configuration reviews, log analysis, and quality process optimization while ensuring appropriate human oversight.
• Supporting Continuous Improvement: Driving initiatives that improve testing efficiency, release confidence, and overall software quality across IDS products and customer projects.
• Sharing Quality Best Practices: Coaching engineers on testability, self-validation techniques, and quality-first development approaches while promoting quality standards across IDS teams.

Skills You Bring

• Bachelor's degree in Computer Science, Automation Engineering, Electrical Engineering, Software Engineering, or a related technical field, or equivalent professional experience.
• 5+ years of experience in Software Quality Assurance with a strong emphasis on test automation and release validation.
• Proven experience owning software release quality gates and making independent release readiness decisions.
• Strong Python programming skills for test automation, validation tooling, and quality engineering workflows.
• Experience designing and implementing CI/CD-based testing solutions using GitLab CI or comparable platforms.
• Strong understanding of test methodologies including regression testing, risk-based testing, integration testing, system testing, and release validation practices.
• Experience testing configuration-driven software, industrial automation systems, embedded software products, or similar complex technical environments.
• Hands-on experience using AI-assisted development and testing tools in daily quality engineering activities.
• Experience working with TestRail, Jira, Git, and modern software development workflows.
• Demonstrated ability to establish testing processes and quality frameworks within fast-growing or evolving organizations.
• Strong analytical, problem-solving, and communication skills with the ability to collaborate across distributed technical teams.

English Proficiency: Written and verbal communication skills in English (minimum B1 level).

Nice-to-Have Skills

• Experience with industrial automation technologies including PLCs, SCADA/HMI systems, EtherCAT, OPC UA, Beckhoff TwinCAT, or IEC 61131-3 environments.
• Experience with fastCenter or comparable SCADA and manufacturing automation platforms.
• Knowledge of Structured Text, JScript, or other industrial automation programming languages.
• Experience with virtual commissioning, simulation-based testing, or emulation environments.
• ISTQB Advanced certification, particularly Test Automation Engineer or Test Manager.
• Experience with SQL, Docker, and modern software testing infrastructure.
• Knowledge of PCB manufacturing, semiconductor manufacturing, or advanced industrial production environments.
• Polish language skills.

What We Offer

• Competitive Compensation. Enjoy a fair and transparent salary structure and an annual bonus. We will share all the details with you before the first interview.
• Flexibility & Work-Life Balance. Benefit from a hybrid work setup
• Professional Growth & Development. Take your career to the next level with our Internal Training Center and online Language Courses in the office.
• Inclusive & Supportive Culture. Join a team that values diversity, collaboration, and open communication. We foster an environment where your ideas matter.
• Health & Well-being. We care about your health! Access private health insurance, life insurance, Multisport Card contribution, wellness programs, mental health support, and weekly yoga sessions.
• Extra Perks & Benefits. Enjoy a yearly vacation allowance, Christmas shopping cards, team-building activities, and annual company events.
• Workspace & Tools. Work in a brand-new office equipped with everything you need: ergonomic workstations, modern tools, a Chillout Room with board games, and space to relax.
• Recognition & Rewards. Your efforts won’t go unnoticed. We offer an anniversary bonus and an outstanding referral program bonus.