Senior Customer Engineer

Lodzplus; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Aduna seeks a Senior Customer Engineer to join the Customer Engineering team. You will work with customers, telecom operators, and internal teams to analyze requirements, design technical solutions, and shape the platform evolution.

You will own challenging problems, bridge customer needs with product capabilities, and help ensure real-world requirements become scalable solutions for Network APIs.

Responsibilities

• Analyze customer requirements outside standard product capabilities and assess feasibility.
• Design technical solutions and platform adaptations aligned with CAMARA, TM Forum, and Open Gateway standards where possible.
• Collaborate with customer integration teams and CSP engineers to troubleshoot issues and drive integrations.
• Translate market requirements into technical recommendations for Product and Engineering teams.
• Identify recurring integration patterns and influence standard product features.
• Contribute to evolution of Network API standards from customer engagements.
• Build demonstrations, proofs-of-concept, and reference implementations.
• Support prototyping and early-stage solution validation activities.
• Create technical documentation and engineering requirements to support product development.

Job description

All Together, Extraordinary Aduna is the Connector of networks, bringing together leading telecom operators and technology partners to simplify global access to Network APIs. Through a single, unified platform, we enable businesses and developers to build more secure, seamless and innovative digital services. We are looking for a Senior Customer Engineer to join Aduna's Customer Engineering team, where Product, Engineering, customers, and CSPs come together to solve complex integration and platform challenges. In this role, you will work directly with customers, telecom operators, and internal teams to analyze requirements, design technical solutions, and help shape the evolution of Aduna's platform. You will take ownership of challenging technical problems, bridge the gap between customer needs and product capabilities, and help ensure that real-world market requirements become scalable platform solutions.

What You'll Do

• Analyze customer and CSP requirements that fall outside Aduna's standard product capabilities and assess technical feasibility.
• Design technical solutions and platform adaptations while maintaining alignment with CAMARA, TM Forum, and Open Gateway standards where possible.
• Work directly with customer integration teams and CSP engineering counterparts to troubleshoot issues, answer technical questions, and drive successful integrations.
• Translate market requirements into clear technical recommendations for Product and Engineering teams.
• Identify recurring integration patterns and help determine which capabilities should become standard product features.
• Contribute to the evolution of Network API standards through insights gained from customer and CSP engagements.
• Build and maintain technical demonstrations, proof-of-concepts, and reference implementations.
• Support customer prototyping and early-stage solution validation activities.
• Create technical documentation, design recommendations, and engineering requirements that support product development and market delivery.
• Collaborate closely with Product Management to ensure customer and operator feedback influences future platform development.
• Share knowledge and best practices across the Customer Engineering team to continuously improve how the function operates.