Senior Collections Specialist — SaaS & FinServ Expert

Coupa Software Inc.; Kraków; In loco; PLN 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Business Travel Protection

Referral Bonus Program

Descrizione del lavoro

Coupa Software Inc. is seeking a Senior Collections Associate to manage a high-value portfolio of accounts across our global customer base.

You will drive end-to-end collections, engage senior stakeholders, and collaborate with Sales, Customer Success, Legal, and Deal Desk to resolve billing issues and optimize cash flow. The role requires a minimum of 5 years in collections in SaaS or related industries, excellent communication, and strong organizational skills.

Competenze

• Minimum 5 years of collections experience, ideally within SaaS, FMCG, or Financial Services industries.
• Demonstrated history of engaging at a senior sales management level to resolve account issues.
• Strong verbal and written communication skills, with the ability to negotiate confidently and professionally.
• Proven ability to manage a complex, high-value portfolio independently.
• Detail-oriented with strong organizational and time-management skills.

Mansioni

• Own and manage a portfolio of high-value, complex customer accounts, driving end-to-end collections activity
• Proactively engage customers via phone, email, and video calls to resolve overdue balances and disputes
• Partner cross-functionally with Sales, Customer Success, Legal, and Deal Desk to resolve billing and contractual issues impacting collections
• Escalate and manage senior-level conversations with sales leadership and customer stakeholders on high-risk or high-value accounts
• Maintain accurate collections forecasts, aging reports, and cash application records
• Identify process improvements to reduce Days Sales Outstanding (DSO) and bad debt exposure
• Utilize Oracle and Tesorio (or comparable platforms) to manage workflows, track account status, and report on portfolio health
• Support month-end and quarter-end close processes related to accounts receivable

Conoscenze

Collections expertise

Senior stakeholder engagement

Negotiation skills

Communication skills

Portfolio management

Strumenti

Oracle

Tesorio

Descrizione del lavoro

Coupa Software Inc. is seeking a Senior Collections Associate to manage a high-value portfolio of accounts across our global customer base.

You will drive end-to-end collections, engage senior stakeholders, and collaborate with Sales, Customer Success, Legal, and Deal Desk to resolve billing issues and optimize cash flow. The role requires a minimum of 5 years in collections in SaaS or related industries, excellent communication, and strong organizational skills.