Senior CLM Specialist

HSBC Holdings plc; Kraków; On-site; PLN 81,000 - 121,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

Home office set-up reimbursement

Cafeteria platform

Employee assistance program

PPK scheme contributions

Corporate parties & events

CSR initiatives

Nursery discounts

Training and education support

Social fund

Flexible working hours

Free parking

Job summary

HSBC Holdings plc in Kraków is seeking a Senior CLM Specialist to provide professional high-quality KYC analysis for corporate customers, manage onboarding end-to-end, and escalate risk when required. You will support CLM Analysts and CLM Operations Managers in applying a Risk Based Approach to stay compliant with regulations and Group policy.

Key tasks include end-to-end account opening, KYC reviews, FATCA/CRS/CDD activities, ownership verification, and collaboration with Compliance and tech

Qualifications

• Excellent written and verbal English communication skills.
• Proven knowledge of AML/KYC, sanctions, FATCA, CRS and CDD processes.
• Experience with legal and onboarding documentation and country-specific guidance.
• Ability to use HSBC systems to manage day-to-day CLM activities and reporting.
• Evidence-based judgement in risk rating and escalation of due diligence.
• Strong collaboration with Relationship Managers, Compliance, QA/QC and other teams.
• Maintaining relationships through onboarding and delivering high-quality outcomes under pressure.

Responsibilities

• Manage corporate customers end-to-end across Account Opening and Onboarding.
• Complete KYC due diligence reviews within agreed timelines.
• Perform FATCA/CRS/CDD activities per procedures and standards.
• Research and verify ownership and control documentation.
• Execute alerts from NNS, PEP and sanctions screening and escalate as needed.
• Review risk ratings and determine further due diligence requirements.
• Coordinate across Compliance, Business Partners and technical teams to resolve referrals.
• Identify process improvements and support UAT and AI testing.

Skills

English communication

AML KYC knowledge

Sanctions screening

FATCA CRS CDD

CDD procedures

Onboarding documentation

Risk assessment

Stakeholder collaboration

Relationship management

Reporting proficiency

Tools

HSBC systems

Job description

Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

CLM Operations helps extend measures to fight money laundering, financial crime, tax evasion and terrorism financing. As a Senior CLM Specialist champion you’ll provide professional high-quality KYC analysis for corporate HSBC customers, manage onboarding end-to-end and elevate risk concerns when required. You’ll also support CLM Analysts and CLM Operations Managers in applying a Risk Based Approach and help ensure HSBC remains compliant with relevant regulation and Group policy while meeting Global Standards.

What you’ll do

• Manage corporate customers end-to-end across Account Opening and Customer Onboarding including defining requirements and verifying onboarding documentation.
• Complete KYC due diligence reviews to the required quality and detail within agreed timelines.
• Perform account opening FATCA CRS CDD and KYC activities in line with prescribed procedures standards and Global Standards.
• Research procure and interpret documentation to evidence nature of business ownership and control including identifying ultimate owners and connected parties.
• Execute alerts from NNS PEP and sanctions screening and apply appropriate escalation or discounting routes.
• Review customer risk ratings and recommend or undertake further due diligence where required.
• Coordinate communication across support functions Compliance Business Partners and technical teams to resolve issues and close referrals efficiently.
• Identify process improvement opportunities and support UAT activities and AI solution testing and implementation for the designated process.

What you need to have to succeed in this role

• Demonstrate excellent written and verbal English communication skills including drafting due diligence supporting statements where required.
• Apply proven knowledge of AML KYC sanctions FATCA CRS CDD and Customer Due Diligence processes alongside relevant local regulations.
• Bring experience working with legal and onboarding documentation and interpreting country-specific requirements and guidance.
• Use HSBC systems workflows and digital offerings to complete day-to-day CLM activities and track progress through reporting.
• Show evidence-based judgement when assessing risk rating outcomes escalating issues and recommending additional due diligence.
• Partner effectively with Relationship Managers Global Relationship Managers Compliance QA QC and other support teams to negotiate and resolve referrals.
• Maintain strong customer and business partner relationships including acting as a consistent point of contact through onboarding.
• Deliver high-quality outcomes in a high-volume time-pressured environment while meeting operational measures such as TAT TWB SLA RPH and QC.

What we offer

The pay range for this role is 7 225 PLN – 10 841 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
If you have a need that requires accommodations or changes during the recruitment process, please let us know.