Senior Client Service Specialist - Hybrid (Kraków)

Brown Brothers Harriman & Co.; Kraków; Hybrid; PLN 75,000 - 90,000; Full time

Job summary

A leading financial services firm in Kraków is seeking a Senior Client Service Representative to provide exceptional service to clients. This role involves managing client inquiries and collaborating with internal teams. The ideal candidate has a degree in business or finance and 2-3 years of client service experience. The position offers a hybrid work model: 3 days in the office and 2 days remote for parents with young children. Enjoy various wellbeing and training support programs.

Benefits

Private medical care

Life insurance

Wellbeing program

Cultural celebration day

Qualifications

• 2 to 3 years of Custody or Client Service experience required.
• Ability to prioritize and resolve client needs.
• Knowledge of financial markets and instruments preferred.

Responsibilities

• Proactively respond to client inquiries.
• Work with internal departments to address client requests.
• Utilize internal technology solutions for managing inquiries.

Skills

Client inquiry response

Escalation filtering

Effective communication

Analytical skills

Microsoft Office proficiency

Education

BS/BA degree in business, finance, or accounting

Job description

A leading financial services firm in Kraków is seeking a Senior Client Service Representative to provide exceptional service to clients. This role involves managing client inquiries and collaborating with internal teams. The ideal candidate has a degree in business or finance and 2-3 years of client service experience. The position offers a hybrid work model: 3 days in the office and 2 days remote for parents with young children. Enjoy various wellbeing and training support programs.