Senior Client Consulting Manager

Visa; Warszawa; Hybrid; PLN 180,000 - 260,000; Full time

Job summary

Visa in Warsaw seeks an experienced, client-centric consulting leader with a strong payments industry background. The Senior Manager will lead engagements end-to-end, manage multiple workstreams, and partner with cross-functional teams to deliver client value.

Projects typically run 1–3 months; the role is hybrid, with in-office days confirmed by the hiring manager. A focus on strategy, analytics and mentoring drives client impact and growth.

Qualifications

• Passionate, self-motivated, results oriented individual with the ability to handle numerous projects concurrently.
• Knowledge and understanding of banking operations and/or payment schemes, including products & services, business systems and processes, and marketing initiatives.
• Excellent client relationship management skills and ability to develop a credible point of view on a variety of industry topics, acting as a trusted advisor.
• Strong analytical skills, with demonstrated intellectual and analytical rigor.
• Executive presence including excellent communication and presentations skills, written and verbal, and ability to communicate at all levels within large organizations.
• Demonstrated leadership, managerial and collaboration capabilities, particularly with those who are not direct reports as may be found in a matrixed organization.
• Experience in several key payments business areas, such as portfolio management, marketing, product management, operations, risk management, for both credit and debit cards.
• Experience using financial indicators to measure business performance with a significant focus on impacting return on investment.
• Ideal candidate will have payments and consulting experience.

Responsibilities

• Lead consulting initiatives and contribute to closing engagements by identifying potential opportunities with clients.
• Engage in regular strategic & planning discussions, cultivate and manage a pipeline of analytic work.
• Develop analytical frameworks, approaches, solutions and data‑led strategies that address impactful opportunities and challenges.
• Partner with peers in other functional areas (e.g., marketing, products, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources.
• Produce insights, analyses, and recommendations to improve client performance, boost growth, drive understanding of client issues, and provide strategic mentorship for client priorities.
• Build new scalable solutions, toolkits, standard methodology documents, and consulting approaches that can be applied across VCA practices.
• Lead team to provide knowledge sharing, coaching and training as well as across functional teams and or regions in the role as an analytics subject matter expert.
• Oversee multiple workstreams + project delivery, meeting objectives and timelines.

Skills

Client management

Analytical thinking

Leadership

Communication

Job description

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

We seek an experienced, client‑centric consulting leader with a strong interest in the payments industry. Projects typically run 1–3 months and span areas such as corporate and growth strategy, new business development, market expansion, digital transformation, marketing and product strategy, payment industry analysis, and customer experience enhancement. Depending on engagement size and complexity, the Senior Manager serves as a Project Manager, leading engagements end‑to‑end from setup through executive delivery.

Specific Responsibilities

• Lead consulting initiatives and contribute to closing engagements by identifying potential opportunities with clients.
• Engage in regular strategic & planning discussions, cultivate and manage a pipeline of analytic work.
• Develop analytical frameworks, approaches, solutions and data‑led strategies that address impactful opportunities and challenges.
• Partner with peers in other functional areas (e.g., marketing, products, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources.
• Produce insights, analyses, and recommendations to improve client performance, boost growth, drive understanding of client issues, and provide strategic mentorship for client priorities.
• Build new scalable solutions, toolkits, standard methodology documents, and consulting approaches that can be applied across VCA practices.
• Lead team to provide knowledge sharing, coaching and training as well as across functional teams and or regions in the role as an analytics subject matter expert.
• Oversee multiple workstreams + project delivery, meeting objectives and timelines.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• Passionate, self‑motivated, results oriented individual with the ability to handle numerous projects concurrently.
• Knowledge and understanding of banking operations and/or payment schemes, including products & services, business systems and processes, and marketing initiatives.
• Excellent client relationship management skills and ability to develop a credible point of view on a variety of industry topics, acting as a trusted advisor.
• Strong analytical skills, with demonstrated intellectual and analytical rigor.
• Executive presence including excellent communication and presentations skills, written and verbal, and ability to communicate at all levels within large organizations.
• Demonstrated leadership, managerial and collaboration capabilities, particularly with those who are not direct reports as may be found in a matrixed organization.
• Experience in several key payments business areas, such as portfolio management, marketing, product management, operations, risk management, for both credit and debit cards.
• Experience using financial indicators to measure business performance with a significant focus on impacting return on investment.
• Ideal candidate will have payments and consulting experience.

EEO Statement

Visa is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa may also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.