Consultant - Client Implementation

Visa; Warszawa; On-site; PLN 180,000 - 260,000; Full time

Job summary

Visa is seeking an Implementation Consultant to manage client implementation projects across the EU. The role partners with Client Success and client teams to enable fast activation of Visa products and accelerate ROI.

You will handle end‑to‑end project delivery, risk management, and stakeholder communications using Visa policies and modern PM practices. Excellent English skills are required, with additional European languages a plus.

Qualifications

• Experience in business consulting, financial industries, payments, or technology operations.
• Strong IT systems, project management, infrastructure, and applications knowledge.
• Excellent English communications skills, both written and spoken.
• Experience with cross-regional projects and client relationship management is a plus.
• Familiarity with AI concepts and applying them to payment projects.

Responsibilities

• Deliver implementation services for Visa clients in the EU region within scope, timelines, and budgets.
• Coordinate with clients to understand requirements and support installations and maintenance.
• Manage projects using best practices and Visa policies to ensure successful outcomes.
• Ensure smooth handover from CSM teams to expedite execution.
• Proactively manage risks, milestones, and communications with stakeholders.

Tools

MS Office Suite

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Implementation Consultant is an individual contributor responsible for managing standard to moderately complex client implementation projects. The role provides project management support to Visa clients (issuers, acquirers, processors, merchants, and payment service providers), collaborating closely with Client Success teams and client project teams. The Consultant acts as a trusted client advocate, enabling efficient technical activation and adoption of Visa products to accelerate client ROI. All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

• Deliver implementation services for Visa clients in the EU region, ensuring scope, expectations, and timelines are met or exceeded.
• Coordinate directly with clients to understand requirements, support new program installations, conversions, and maintenance requests, acting independently while escalating when needed.
• Manage diverse project initiatives using project management best practices and Visa’s Global Implementation policies.
• Assume full accountability for projects they run to ensure a positive outcome resulting in high NPS, faster time to product activation and completion of projects within planned timeline and budgets.
• Ensure a solid handover from CSM teams (where relevant) to expedite the project execution.
• Work with internal and external project teams to manage risks, resolve delays, and maintain project momentum.
• Maintain updates of the project plans in a timely manner and act on risks on milestones with get to green plans.
• Collaborate with Visa technology and product teams to understand new initiatives and impacts on client programs.
• Handle non‑routine processing or change requests related to client initiatives, with support as required.
• Own daily workflow, proactively resolving issues and meeting deadlines, and ask for guidance as relevant.
• Identify and recommend process improvements to enhance efficiency and client satisfaction.
• Build strong working relationships with internal stakeholders and client teams.
• Prepare and maintain project artifacts (plans, status reports, meeting minutes, issue logs) aligned with Visa and client requirements.
• Manage internal and external project communications, ensuring consistent updates to stakeholders.
• Report project progress, accomplishments, and deliverables to management, as required.
• Support training to internal and cross‑functional teams as needed.
• Support occasional after-hours work for configuration changes and post‑production validation, or major project go‑live.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

• Working experience (within business consulting, financial industries, payments, or the technology / operations teams in other organisations)
• Strong knowledge of IT systems, project management, infrastructure, and applications.
• Results‑driven, client‑focused, and curious about payments and technology.
• Experience working within projects in the financial industries or payments ecosystem will be preferable.
• Demonstrate strong technical ability through past experiences, ideally with cross‑regional projects (Software or Financial Industries)
• Business consulting background is an advantage, where focused on project management and solutioning practices.
• Demonstrated ability to influence stakeholders, negotiate effectively, and manage competing priorities.
• Excellent English verbal and written communication skills, including presenting and preparing business documentation.
• Additional European languages are a plus but not required.
• Proficiency with MS Office tools (Project, Excel, PowerPoint, Word, Visio).
• Strong time management, organizational, analytical, and planning skills.
• Ability to translate complex technical concepts into business language.
• Proven success in client relationship management.
• Self‑starter with the ability to work effectively in a team, multitask, and meet deadlines.
• Project management certifications preferred.
• Strong technical aptitude with the ability to absorb and apply technical information.
• Experience providing technical and consultative support and identifying client business needs.
• Knowledge of Artificial Intelligence (AI) concepts and applications, and how they can be leveraged to create value for Visa and its clients

Technical desired Payments knowledge or Card processing scheme

• Good knowledge of rules, regulations and policies that govern the payments ecosystem across Europe and globally
• Knowledge of how other functions integrate with Implementation, within payment schemes and financial industries
• Entry level knowledge of payments systems including client connectivity, authorization, clearing and settlement, message formats and APIs
• Demonstrated, awareness of the full breadth of systems, products and services offered by Visa

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.