Senior Client Cash Management Associate

OANDA; Kraków; Hybrid; PLN 120,000 - 160,000; Full time

Job summary

OANDA is seeking a Senior Client Cash Management Associate to manage deposits, withdrawals, and multi-currency transactions within a strict 24-hour SLA. The role requires strong analytical skills and collaboration with cross-functional teams, regulators, and auditors.

You will serve as a Salesforce and cash-management system expert, training new members and identifying process improvements to support global payment workflows.

Qualifications

• Min. 3 years of experience in Finance (AP/AR), Client Experience or Transaction Processing; impact matters more than years.

Responsibilities

• Handle client deposits, withdrawals, and multi-currency transactions within a 24-hour SLA with strict compliance.
• Perform daily reconciliations of bank statements, payment processors, and internal ledgers, resolving discrepancies.
• Resolve complex payment delays and collaborate with internal teams, banks, auditors, and regulators as needed.
• Work with regulators, banks and auditors on an as-needed basis.
• Act as Salesforce and cash-management system expert, training and onboarding new team members.
• Identify bottlenecks and participate in projects to optimize global payment workflows.
• Support global strategic goals of the Client Cash Management Team.

Skills

Fluent English

Communication skills

Analytical thinking

Job description

Fancy helping to shape the future of FinTech?

We have always been innovators. In 1996 we were the first company to share exchange rate information, free of charge on the internet. Today, we are a world leading online trading group.

Join us to:

• Help build the future of online trading
• Be part of a culture driven by integrity and global impact
• Become part of an award-winning company - check out our full list of awards here

We are only as good as our people. Luckily, our people are the best. Join us!

How do we work?

Our Funding Team works globally from Canada, UK, Poland and Singapore; they are ensuring that all deposit and withdrawal transactions for Client’s cash accounts within their areas of responsibility are processed within 24 hours to the correct Client account for the correct amount. Additionally, each Senior Client Cash Management Associate is responsible for working collaboratively with Client Experience, Onboarding and Compliance Teams. It's a great opportunity to learn everything how we take care of our Clients and have wide further development opportunities!

We work in a hybrid model - we'd love to meet you in the office 2 times a week with respect to your own commitments.

In this role, you will:

• Handle Client deposits, withdrawals, and multi-currency transactions within a 24-hour SLA while ensuring strict compliance.
• Perform daily reconciliations of bank statements, payment processors, and internal ledgers, resolving any discrepancies.
• Resolve complex payment delays for clients and collaborate with internal teams, banks, auditors, and regulators as needed.
• Closely work with regulators, banks and auditors on as-needed basis.
• Act as a Salesforce and cash management system expert, training and onboarding new team members.
• Identify operational bottlenecks and participate in strategic projects to optimize global payment workflows.
• Take part in additional projects to support the global strategic goals of the organization and the Client Cash Management Team.

What skillset do you need to be successful in this role?

• Min. 3 year of previous experience in Finance (AP/AR), Client Experience or Transaction Processing area butimpact matters more than years.
• Fluent English.
• Good communication and analytical skills.
• Willingness to make methods and processes productive and efficient; ability to monitor business news, industry changes, market situations - and apply existing knowledge to make the right decisions.

Nice to have:

• Flexibility - ability to work evening shifts (as additional support) in unexpected and urgent situations (APAC and US time zone).

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At OANDA, to help us efficiently process applications, we use AI-driven tools to help source and rank candidates based on professional experience and skills. While these tools provide recommendations, our recruitment process remains human-centric: all final shortlisting and hiring decisions are made by OANDA team. You have the right to request a human review of your application.

OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

Learn more about our culture here.