Senior Business Operations Manager, Engineering

Cisco Systems, Inc; Kraków; Hybrid; PLN 180,000 - 320,000; Full time

Job summary

Cisco Systems, Inc in Kraków hosts a strategic operations hub supporting platform engineering, security, and observability. You will partner with Engineering leaders to enable delivery, improve site performance, and align capacity, budgets, and programs with governance.

This role shapes the hub's next chapter post-acquisition and expands its impact across Cisco. The ideal candidate has 8+ years in operations, a relevant bachelor's degree, and hands-on SaaS/cloud/Agile experience within a

Qualifications

• 8+ years of experience in business operations, technical program management, or engineering operations within software/tech.
• Bachelor's degree in Business, Engineering, Computer Science, Finance, or equivalent practical experience.
• Experience managing engineering operations, including planning, capacity, metrics/KPI tracking, or budget management.
• Experience working in a technology R&D site, Center of Excellence, or global delivery hub in Poland.
• Hands-on experience operating in SaaS, cloud infrastructure, Agile SDLC, or platform engineering environments.

Responsibilities

• Serve as a strategic operations partner to Engineering leaders, enabling delivery while improving site performance and transparency.
• Lead planning rhythms, translate executive goals into site priorities, and surface risks.
• Collaborate with Finance, People, and Engineering to manage capacity, budgets and programs with governance.
• Improve operating processes, reporting, and tools while aligning legacy practices with Cisco frameworks.
• Ensure leaders have reliable data and clear decisions, with resources aligned to product priorities.

Skills

Operational planning

Workforce capacity planning

KPI tracking

Budget management

SaaS/cloud experience

Agile SDLC

Engineering operations

Education

Bachelor's degree in Business/Engineering/CS/Finance

Tools

Workday

Tableau

Jira

Confluence

SharePoint

Job description

Meet the Team

Engineering in Poland has grown from an agile 60-person R&D site into a 700+ person strategic innovation hub supporting Splunk Platform Engineering, Security, and Observability. As part of Cisco, the hub connects global engineering priorities with Poland’s technology talent and contributes to products used across the business. The team works across Engineering, Product, Customer Experience, People, Talent Acquisition, Finance, and other partners, balancing a collaborative technical culture with the scale and rigor of an enterprise organization. This is an opportunity to help shape the hub’s next chapter as it evolves after the acquisition and expands its impact across Cisco.

Your Impact

Serve as a strategic operations partner to Engineering leaders, enabling directors, managers, and teams to focus on delivery while strengthening site performance, alignment, and transparency. Lead planning and leadership rhythms, translating executive goals into site priorities, tracking decisions and organizational health, and surfacing risks. Partner with Finance, Talent Acquisition, People, and Engineering leaders to manage workforce capacity, budgets, and site programs with sound governance and discretion. Improve operating processes, reporting, and tools while aligning legacy Splunk practices with Cisco frameworks and preserving the hub’s agility. Success means leaders have reliable data and clear decisions, resources align with product priorities, and the Poland hub remains an engaged, effective center of engineering excellence.

Minimum Qualifications

• 8+ years of experience in business operations, technical program management, or engineering operations within a software, technology, or technical organization.
• Bachelor's degree in Business, Engineering, Computer Science, Finance, or equivalent practical experience.
• Demonstrated experience managing engineering operations, including operational planning, workforce capacity planning, organizational metrics/KPI tracking, or budget management.
• Professional experience working within or supporting a technology R&D site, Center of Excellence (CoE), or global delivery hub in Poland.
• Hands-on experience operating in SaaS, cloud infrastructure, Agile SDLC, or platform engineering environments.

Preferred Qualifications

• Master’s degree or MBA.
• Prior experience leading site or business operations in an engineering organization, including post-acquisition integration or operating model change.
• Program, project management, or Agile framework certification.
• Experience with Workday, Tableau, Jira, Confluence, SharePoint, or business intelligence dashboards; executive communication and cross-functional influence.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.