Senior Associate, HR Services

Kyndryl; Wrocław; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

Kyndryl is seeking an HR Operations Specialist to support Poland and Ukraine. Based in Wroclaw with a flexible hybrid model, you will ensure accurate, compliant personnel administration and data management across the region.

You will handle end-to-end lifecycle processes, collaborate with Payroll and HR Partners, and drive process improvements while maintaining high data quality and governance standards.

Qualifications

• Fluent in Polish and English (written and spoken).
• Proven experience in HR Operations, HR Services, or HR administration.
• Hands-on experience handling employee inquiries and case management using structured HR ticketing systems.
• Solid understanding of lifecycle processes, personnel documentation, and data governance.
• High resilience, adaptability, and openness to change in a fast-paced environment.
• High attention to detail and accountability for data accuracy and compliance.
• Onsite work in Wroclaw under a hybrid model.

Responsibilities

• Deliver end-to-end HR operations and personnel administration for Poland and Ukraine.
• Manage employee and manager inquiries through HR ticketing platforms with timely, high-quality resolutions.
• Execute lifecycle transactions: onboarding, contract preparation, status changes, evaluations, and offboarding.
• Maintain accurate employee records in centralized HRIS and personnel files.
• Collaborate with Payroll, HR Business Partners, and tech support to resolve complex cases.
• Navigate evolving processes and adapt to system updates and process changes.
• Identify bottlenecks, update knowledge base, and support continuous improvement.

Skills

Polish

English

HR Operations

HR Services

Case management

Data governance

Data accuracy

Attention to detail

Tools

HR ticketing systems

Workday

Power BI

Power Automate

Excel advanced

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As an HR Operations Specialist supporting Poland and Ukraine, you will play a key role within our regional HR Operations team. Based in our Wroclaw office under a flexible hybrid working model, you will drive accurate, compliant, and timely execution of personnel administration and employee data management. This role blends end-to-end employee case management with hands-on HR lifecycle administration in a fast-paced environment.

What You Will Do

• Deliver end-to-end HR operations and personnel administration for employees across Poland and Ukraine.
• Manage employee and manager inquiries through HR ticketing platforms, ensuring high-quality resolution within established service expectations.
• Execute employee lifecycle transactions, including onboarding, contract preparation, status changes, performance evaluation documentation, and offboarding.
• Maintain accurate employee personal and organizational records in centralized HR information systems.
• Collaborate closely with local Payroll teams, HR Business Partners, and escalated technical support groups to manage dependencies and resolve complex cases.
• Navigate evolving operational processes and adapt smoothly to system updates and process changes.
• Identify recurring process bottlenecks, update knowledge base documentation, and support continuous improvement initiatives.

Who You Are

Required skills and experience

• Professional fluency in both Polish and English (written and spoken).
• Proven experience in HR Operations, HR Services, or general HR personnel administration.
• Hands-on experience handling employee inquiries and case management using structured HR ticketing systems.
• Solid understanding of employee lifecycle processes, personnel documentation, and data governance.
• Strong resilience, adaptability, and an open mindset to operate effectively in an evolving environment.
• High attention to detail and strong accountability for data accuracy and process compliance.
• Ability to work onsite in Wroclaw under a flexible hybrid model.

Preferred skills and experience

• Experience supporting HR operations or personnel administration specifically for Poland or Ukraine.
• Familiarity with payroll operations or working alongside third-party payroll providers.
• Practical experience working with cloud-based HR enterprise systems (such as Workday).
• Proficiency with automation and reporting tools such as advanced Excel, Power BI, or Power Automate.
• Background in process standardization, process transitions, or knowledge base creation.

What You Can Expect

We offer competitive benefits, flexible working arrangements, and a collaborative workspace focused on employee growth and well-being.

Culture and Values

We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. That’s The Kyndryl Way.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that.

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need.