Senior APM Specialist - Hybrid/Remote, Incident Optimization

USTBC ABB Installation Products Inc.; Kraków; Hybrid; PLN 180,000 - 280,000; Full time

Job summary

ABB is seeking a Senior Application Performance Monitoring (APM) Specialist to maintain health and efficiency of software applications. You will design and build custom integrations and workflows to enhance monitoring and incident management, working in a fast-paced, customer-focused environment.

The role reports to the IS Department Manager - Application Performance Monitoring with a hybrid/remote work model. Strong teamwork and collaboration are essential to success in this role.

Qualifications

• 8+ years of relevant experience in monitoring services.
• Bachelor's degree in computer science, Engineering; or related work experience.
• Certification or knowledge in Elastic, Dynatrace, Grafana, Azure Monitor, AWS CloudWatch, Google Cloud Operations Suite.
• Any certification in Programming Languages, Cloud Platforms, Infrastructure, Networking, Systems Engineering would be a plus.
• Experience in implementing and managing Event Management Systems (AIOps) such as Moogsoft, Big Panda, or ITOM to streamline incident management and automation will be preferred.

Responsibilities

• Proactively supporting the installation, management, maintenance, and optimization of the IS services for their area of responsibility.
• Reviewing requirements and specifications and identifies those that require action within their scope of responsibility.
• Installing and testing new versions and investigating and coordinating the resolution of potential and actual service problems.
• Preparing and maintaining operational documentation for the system services and advising on the correct and effective use of the services.
• Diagnosing faults and records and reporting on results of tests.
• Working closely with suppliers responsible for specific service and validating their performance in accordance with contract terms.
• Engaging proactively with suppliers to resolve incidents, problems, or unsatisfactory performance and implementing supplier management related service improvement initiatives and programs.
• Monitoring and reporting on supplier performance and customer satisfaction.

Skills

Monitoring services

Incident management

Customer-focused mindset

Education

Bachelor's degree in Computer Science or Engineering

Tools

Elastic

Dynatrace

Grafana

Azure Monitor

AWS CloudWatch

Google Cloud Operations

Moogsoft

Big Panda

ITOM

Job description

ABB is seeking a Senior Application Performance Monitoring (APM) Specialist to maintain health and efficiency of software applications. You will design and build custom integrations and workflows to enhance monitoring and incident management, working in a fast-paced, customer-focused environment.

The role reports to the IS Department Manager - Application Performance Monitoring with a hybrid/remote work model. Strong teamwork and collaboration are essential to success in this role.