Scaled Startup Success Architect

OpenRouter; Poland; Remote; PLN 211,774 - 296,484; Full time

Job summary

OpenRouter is seeking a Scaled Customer Success Manager for Startups in Poland to build and oversee the startup customer journey from program approval through growth and retention.

This role focuses on creating and refining workflows that ensure startups are supported for success using OpenRouter’s tools and resources. The ideal candidate has experience with startup ecosystems, a technical background, and a builder mindset.

If you are passionate about helping AI-native startups scale effectively, we would love to hear from you.

Qualifications

• Experience in managing a scaled customer portfolio or startup program operations.
• Ability to build workflows and automated systems.
• Understanding of API-first businesses and developer-facing products.

Responsibilities

• Own the customer journey from program approval to expansion.
• Create workflows and alerts to identify customer health.
• Partner with sales to surface startups ready for Enterprise conversion.

Skills

Building systems

Startup program operations

Technical understanding

Customer data analysis

Intervention creation

Tools

HubSpot

Intercom

Zendesk

Job description

OpenRouter is seeking a Scaled Customer Success Manager for Startups in Poland to build and oversee the startup customer journey from program approval through growth and retention.

This role focuses on creating and refining workflows that ensure startups are supported for success using OpenRouter’s tools and resources. The ideal candidate has experience with startup ecosystems, a technical background, and a builder mindset.

If you are passionate about helping AI-native startups scale effectively, we would love to hear from you.