SAP Key User

METRO/MAKRO; Szczecin; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private medical care

Group insurance (family)

Sports card

Christmas allowance

Job summary

METRO Global Solution Center is recruiting for an SAP S/4HANA FICO functional specialist. You will provide support for SAP FICO users, analyze incidents, and drive root-cause investigations across finance processes.

Hybrid or remote work is available within a large international organization, offering growth and knowledge expansion in a global context.

Qualifications

• Experience with SAP S/4HANA or SAP ECC in Finance (FICO).
• Ability to analyze functional issues and identify root causes.
• Basic knowledge of SAP configuration and customizing.
• Fluency in English (B2/C1).

Responsibilities

• Provide functional support for issues raised by SAP S/4HANA/FICO users.
• Analyze incidents, service requests, and system issues reported by end users.
• Resolve standard functional issues independently when possible.
• Escalate unresolved issues with complete analysis and documentation.
• Perform root cause analysis involving SAP configuration and business processes.
• Define business requirements for developments and enhancements (Post Design Change).
• Communicate with business users, finance, technical, and project teams during issue analysis.
• Perform simple SAP customizing changes within approved scope.
• Support UAT for enhancements and changes.
• Prepare user documentation and knowledge articles for new features.
• Deliver user training related to new functionalities.
• Monitor recurring issues and identify process improvements.
• Participate in SAP projects as a functional representative.
• Ensure compliance with internal processes and change management procedures.

Skills

SAP S/4HANA FICO

Root cause analysis

Business process mapping

Analytical thinking

Customer-oriented mindset

English proficiency

Tools

SAP configuration

ECC

Job description

We are the METRO Global Solution Center! Our motto, "We make it count," reflects our belief that accounting is more than just numbers - it's about creating impactful solutions, driving meaningful change, and always counting for more. As a proud member of the METRO/MAKRO family, a leading international wholesaler with over 86,000 employees across 30+ countries, we are committed to excellence and innovation. Our inclusive and diverse community promotes collaboration, personal development, and dedication to achieving our goals together.

Join our team and experience the spirit of "We make it count."

Job Description

Your main areas of responsibility in this position will include:

• Provide functional support for issue raised by SAP S/4HANA FICO users
• Analyze incidents, service requests, and system issues reported by end users
• Resolve standard functional issues independently whenever possible
• Escalate unresolved issues to higher support levels with complete analysis and documentation
• Perform root cause analysis involving SAP configuration, business processes, and integrations
• Define business requirements for developments and enhancements (Post Design Change)
• Communicate with business users, local finance teams, technical teams, project teams, and owners of integrated systems during issue analysis
• Perform simple SAP customizing/configuration changes within approved scope
• Support User Acceptance Testing (UAT) for system enhancements, configuration changes, and custom developments
• Prepare user documentation, work instructions, and knowledge articles for new features and solutions
• Deliver user training and knowledge transfer related to new functionalities or system changes
• Monitor recurring issues and identify opportunities for process improvements
• Participate in SAP projects as a functional representative
• Ensure compliance with internal processes and change management procedures.

Qualifications

Our requirements:

• 2–4 years of experience working with SAP S/4HANA or SAP ECC in Finance (FICO)
• Good understanding of SAP S/4HANA FICO and finance & accounting business processes
• Ability to analyze functional issues and identify root causes
• Basic knowledge of SAP configuration/customizing
• Understanding of SAP integrations with other business systems
• Strong analytical and problem-solving skills
• Customer-oriented mindset
• Fluency in English (B2 / C1).

Additional Information

We provide:

• Stable employment in an international corporation, which is constantly growing
• Chance to expand knowledge and experience in various areas
• Co-financed private medical care and group insurance, also for family members
• Cash benefits as part of the Social Benefits Fund, i.e., Christmas allowance
• Higher salary if you know an additional language
• Co-financed sports card
• Team and company integrations after hours
• Hybrid or remote work