SAP CX Manager

Atos; Wrocław; Hybrid; PLN 167,400 - 279,000; Full time

Benefits offered by this job

Access to training and certifications

Private medical and dental care

Flexible working hours

Wellbeing programs

Job summary

A leading technology services provider in Wrocław is looking for a SAP CX Manager to lead the end-to-end customer experience portfolio. The role involves managing KPIs, developing business cases, and ensuring delivery quality. Candidates should have over 5 years of experience in SAP consulting with a strong sales background, fluent in German and English. An appealing hybrid working model and various benefits, including private medical care and wellbeing programs, are offered.

Qualifications

• 5+ years of professional experience in relevant roles.
• 4+ years in SAP consulting and SAP customer support.
• Fluent in German and English.

Responsibilities

• End-to-end responsibility for the SAP CX portfolio.
• Manage business performance KPIs.
• Develop and optimize SAP CX business case and portfolio.

Skills

Sales leadership

SAP consulting

Project management

Customer orientation

Communication skills

Results-driven

Education

University degree (Master's level or equivalent)

Job description

Your role

As SAP CX Manager, you will be responsible for the end-to-end CX portfolio within SAP. Working closely with the SAP CX community, SAP management, sales teams and global stakeholders, you will further develop our SAP CX offerings and drive sustainable business growth. You will play a key role in strengthening Atos’ market position by combining strategic thinking, portfolio development, and reliable delivery excellence.

Responsibilities

• End-to-end responsibility for the SAP CX portfolio – from acquisition and presales through consulting, implementation/migration and operations
• Ownership of business performance KPIs such as order intake, revenue, project margin, cost coverage up to gross margin, CSAT and NPS
• Development and ownership of the SAP CX business case and skills portfolio, including regular reporting and continuous portfolio optimisation
• Identification and onboarding of new SAP CX solutions and retirement of non‑profitable offerings in line with technology and market evolution
• Definition and implementation of a clear, customer‑centric ownership model for managed accounts
• Active escalation management and safeguarding contractual and delivery commitments
• Strategic resource management across internal teams, cross‑border delivery units and partners
• Ensuring competitiveness, delivery quality, productivity and optimal workforce utilisation
• Building and maintaining communities, networks and knowledge management within SAP and across Atos

Your profile

• University degree (Master’s level or equivalent)
• 5+ years of professional experience, including
  • 4+ years in SAP consulting and SAP customer support
  • 4+ years in SAP presales and business development
• Strong experience in sales, management and/or project management
• Proven track record in sales leadership and portfolio management
• Deep understanding of SAP enterprise environments, ideally with SAP CX solutions
• Fluent German and English (spoken and written)
• Highly customer‑oriented, entrepreneurial mindset, strong communication skills
• Results‑driven, quality‑focused, and comfortable operating at management level

Benefits

• Access to training and certifications (access to SAP Hub Learning platform)
• Hybrid mode of work (only max. 2 times per month based on your location)
• Wellbeing programs & work‑life balance - integration and passion sharing events
• Private medical and dental care
• Benefits platform – shopping, cinema, sport etc.
• Co‑funding of sport activities, e.g., Multisport & OK system cards, b‑active program
• Conferences and Expert Communities
• Gift packages for special occasions Easter, Christmas, Children’s Day
• Flexible working hours

The company follows an equal opportunity policy and does not permit any form of discrimination based on gender, disability, age, origin, sexual orientation, or any other protected characteristic. All employment decisions are made solely on the basis of competence and qualifications.

Nasze przedsiębiorstwo przestrzega zasad ochrony sygnalistów ustanowionych w dedykowanej procedurze zgodnie z ustawą z dnia 14 czerwca 2024 r. o ochronie sygnalistów (Dz.U. z 2024 r. poz. 928), zapewniając wszystkim pracownikom oraz osobom ubiegającym się o zatrudnienie lub świadczenie usług pełną poufność i ochronę w zakresie zgłaszania naruszeń prawa.

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