SAP Cloud Integration

ISS Tech Team; Województwo mazowieckie; Hybrid; PLN 264,000 - 395,000; Full time

Benefits offered by this job

Private health insurance

22 days annual leave + 3 company days

Flexible working hours

Hybrid work model

Learning opportunities

Modern Porto office

Free parking

ISS Tech Communities access

Gym access

Snacks and drinks

Job summary

ISS Tech Team in Porto or Warsaw is seeking an SAP Cloud Integration specialist to support SuccessFactors APIs, CPI, and the HR IT landscape within a hybrid, permanent role. You will work with AMS Team and SAP support to ensure reliable integrations and monitor data flows.

The role requires SAP CPI certification, SuccessFactors Employee Central, and English fluency, plus ability to collaborate across international teams.

Qualifications

• SAP Certified in Cloud Platform Integration Services.
• SuccessFactors Employee Central knowledge.
• Payroll and Time Integration familiarity.
• HR IT landscape understanding.
• Expert in SuccessFactors OData API.
• Strong SAP HR and integration tech skills.
• Office tools proficiency (WebEx, Jira, Confluence, Teams, SharePoint, Outlook, Word, Excel).

Responsibilities

• Coordinate IT infrastructure team or vendors to ensure integrations and connectivity.
• Assist Release Management regarding Platform & CPI releases.
• Monitor data flows and maintain automated surveillance for issues.
• Troubleshoot and debug CPI and Extensions issues to maintain performance.
• Adjust monitoring levels and log relevant problems.
• Provide KPIs to Application Support Manager.
• Collaborate with stakeholders to address problems and root causes.
• Explain RCA and remediation steps.
• Perform regression testing on solved incidents.
• Create and manage Jira cases, reassign as needed.
• Escalate to SAP Support or vendors when required.
• Document integration processes and technical docs.
• Ensure compliance with policies and standards.

Skills

SAP CPI

SuccessFactors

HRIT

OData API

Tools

Jira

Confluence

WebEx

Teams

SharePoint

Outlook

Word

Excel

Job description

Want to know how a leading workplace experience and facility management company is powered by technology? At ISS Tech Team, we create smarter workplace experiences through technology. Our Global Technology Solutions team builds digital solutions, from sensors and IoT devices to data, analytics and AI-driven capabilities, that support our ISS A/S operations across Cleaning, Workplace, Food and Technical Services.

With tech hubs in Copenhagen, Warsaw, and Porto, and teams collaborating across more than 30 countries, our ISS Tech team develops our digital solutions that have a real impact on both our customers and our people.

Location: Porto, Portugal or Warsaw, Poland

Work regime: Hybrid

The Job Role As SAP Cloud Integration

The SAP Cloud Integration has proven experience within SuccessFactors APIs, Integration platform, middleware, system logs, BTP, SAP HR(BIB) and the HR IT landscape. The SAP Cloud Integration has in-depth knowledge about use of Extensions in CPI landscape. You will work together with AMS Team and interact with Level 3, Level 2 when needed.

What You’ll Do

• Coordinate ISS IT infrastructure team or other 3rd party vendors to ensure fully operational integrations and connectivity
• Assess and assist Release Management Specialist regarding Platform & CPI releases
• Monitor integration processes to ensure data flows seamlessly and efficiently.
• Maintain automated surveillance platform for issues and warnings
• Troubleshoot and debug integration issues to maintain system performance.
• Define and adjust monitoring levels to ensure the right problems are logged
• Error handling/identify error root cause within CPI and in-scope Extensions
• Provide KPIs and monitoring statistics to Application Support Manager and Solution Owner
• Collaborate with relevant stakeholders about problems that needs to be acted upon.
• Explain root cause and provide resolution steps
• Perform regression testing on solved incidents
• Create cases and work with cases assigned in Jira, reassign and comment as required
• Evaluate if individual incident needs to be delegated to SAP Support or other vendors for additional analysis
• Document integration processes and maintain technical documentation or other relevant documentation
• Ensure compliance with organizational policies and industry standards.

Key Qualifications

• SAP Certified in SAP Cloud Platform Integration Services.
• SAP Certified Associate in SuccessFactors Employee Central.
• Technical proficiency in Payroll, Time Integration setup.
• Solid understanding of the HR IT landscape.
• Technical Expert in SuccessFactors OData API.
• Strong understanding of SAP HR systems and integration technologies.
• Comfortable expert user in common office tools and technologies such as WebEx, Jira, Confluence, Teams, SharePoint, Outlook, Word and Excel .
• Expert working in SAP Support portal and SAP Help Portal.
• Passionate about delivering a great customer experience in service delivery.
• Able to perform in a geographically dispersed international team.
• Fluent in English.

What ISS Offers You

• Permanent contract.
• Competitive compensation package based on your experience, including private health insurance.
• 22 days of annual leave + 3 additional company days to recharge.
• Flexible working hours and a hybrid model that supports balance and collaboration.
• Continuous learning opportunities (technical and behavioural development) to support your growth.
• Modern, well-equipped office in the heart of Porto.
• Free parking for your convenience.
• Access to ISS Tech Communities to connect, learn and share knowledge.
• Free access to the company gym to support your wellbeing.
• Snacks and drinks available at the office.

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become ISS

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.