Salesforce Service Cloud developer

TechBiz Global GmbH; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

TechBiz Global is seeking a Salesforce Service Cloud developer to join one of our clients' teams. You will lead design, configuration and deployment of Service Cloud solutions, and collaborate with cross-functional teams to deliver end-to-end customer service improvements.

The role requires strong expertise in Salesforce Service Cloud, Agentforce, and API integrations, with a track record of delivering scalable service processes and documentation.

Qualifications

• Bachelor’s degree required.
• 3+ years of hands-on Salesforce Service Cloud experience.
• Certification: Salesforce Administrator and/or Service Cloud Consultant.
• Experience with Agentforce setup and optimization.
• Strong knowledge of systems integration, including REST/SOAP APIs, middleware and data migration.

Responsibilities

• Lead design, configuration, and deployment of Salesforce Service Cloud solutions.
• Analyze current customer service processes and propose improvements.
• Integrate Salesforce with ERP, telephony, knowledge bases via APIs and middleware.
• Collaborate with stakeholders and IT teams to deliver end-to-end solutions.
• Develop and maintain technical docs, processes and user guides.

Skills

Salesforce Service Cloud expertise

Stakeholder management

Documentation

Independent & collaborative work

Education

Bachelor’s degree in CS/IS/Business

Tools

Agentforce (Salesforce Agent Console)

REST/SOAP APIs

Middleware

Job description

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an Salesforce Service Cloud developer to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Key Responsibilities:

• Lead the design, configuration, and deployment of Salesforce Service Cloud and Agentforce solutions tailored to business requirements.
• Analyze current customer service processes and recommend improvements leveraging Salesforce capabilities.
• Integrate Salesforce Service Cloud with other enterprise systems (e.g., ERP, telephony, knowledge bases) using APIs and middleware.
• Collaborate with business stakeholders, IT teams, and third-party vendors to gather requirements and deliver end-to-end solutions.
• Develop and maintain technical documentation, process flows, and user guides for implemented solutions.
• Provide technical leadership and best practices for customer service design, case management, and automation within Salesforce.
• Conduct user training sessions and support change management activities to ensure successful adoption.
• Monitor system performance, troubleshoot issues, and implement enhancements as needed.
• Ensure compliance with data security, privacy, and regulatory requirements in all integrations and configurations.

Must have:

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field.
• 3+ years of hands-on experience with Salesforce Service Cloud implementation and configuration.
• Proven expertise in designing customer service processes and workflows within Salesforce.
• Experience with Agentforce (Salesforce Agent Console) setup and optimization.
• Strong knowledge of systems integration, including REST/SOAP APIs, middleware, and data migration.
• Salesforce Administrator and/or Service Cloud Consultant certification.
• Excellent communication, stakeholder management, and documentation skills.
• Ability to work independently and collaboratively in cross-functional teams.

Nice to have:

• Experience in industries such as financial services, retail, telecommunications, or healthcare.
• Familiarity with Salesforce Omni-Channel, Live Agent, and Knowledge Management modules.
• Experience with third-party integration tools (e.g., MuleSoft, Dell Boomi, Informatica).
• Agile/Scrum project management experience.
• Additional Salesforce certifications (e.g., Platform App Builder, Advanced Administrator).
• Experience with customer journey mapping and CX design methodologies.
• Exposure to AI-powered service automation (e.g., Einstein Bots, predictive analytics).