Salesforce Operations Advisor (12-month contract)

4150 Poland Sp.z o.o.; Warszawa; Híbrido; PLN 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical care

Life insurance

Worldwide travel insurance for travel

Free in-house fitness centre

Multisport club card / subsidised card

Training opportunities

Descripción de la vacante

Linklaters Warsaw is recruiting for a Salesforce Operations Advisor on a 12-month fixed-term contract. The role supports Salesforce and related business development and marketing processes, working with business owners, technology teams, and colleagues across functions.

The team handles user support, requirements gathering, testing, adoption and process improvement. Warsaw-based with a hybrid model (2 days in office) and 10:00 to 18:15 hours.

Formación

• Experience supporting Salesforce, CRM or business technology platforms.
• Excellent communication, organisation and documentation skills.
• Strong collaboration and stakeholder management abilities.
• Demonstrated problem-solving and initiative.

Responsabilidades

• Support user queries related to Salesforce and related workflows.
• Gather and document business requirements, user stories and acceptance criteria.
• Support workshops, testing and stakeholder feedback.
• Prepare guidance, communications and training materials.
• Track actions, risks, decisions and dependencies.
• Analyse user feedback to identify improvements.

Conocimientos

Salesforce

CRM platforms

Documentation

Stakeholder management

Communication

Problem solving

Continuous learning

Herramientas

Salesforce

Descripción del empleo

For Linklaters Warsaw, we are currently recruiting for the Salesforce Operations Advisor role on a 12-month fixed-term contract.

About the team

Join our global team responsible for supporting Salesforce and related business development and marketing processes. Collaborating with business development and marketing colleagues, business owners and technology teams, our team covers user support, requirements gathering, testing, adoption and process improvement.

Responsibilities

• Supporting user queries relating to Salesforce and associated workflows
• Gathering and documenting business requirements, user stories and acceptance criteria
• Supporting workshops, testing and stakeholder feedback
• Preparing guidance, communications and training materials
• Tracking actions, risks, decisions and dependencies
• Analysing user feedback to identify improvements

Requirements

• Have experience supporting Salesforce, CRM or business technology platforms
• Previous experience within legal or professional services would be beneficial
• Demonstrate excellent communication, organisation and documentation skills
• Are proficient in Salesforce, CRM or similar platforms
• Possess strong collaboration and stakeholder management abilities
• Show initiative and problem-solving skills
• Have a commitment to continuous learning and development

Location and working hours

Warsaw (hybrid model - 2 days a week from office) Working hours for this position are 10:00 to 18:15.

Benefits

• Private medical care
• Free in-house fitness centre
• Life insurance
• Worldwide travel insurance for business and non-business travel
• Benefit Multisport club card or subsidised travel card
• Wide range of training opportunities

About Linklaters

Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias, because we want everyone to feel that they belong. This is vital to our ability to work as one team, with a common mind-set. We recognise that one size does not fit all. Our goal is to embed flexibility across our firm by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.

What sets us apart

We offer a truly global work experience and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business We belong to a firm that embodies its corporate social, environment and governance responsibility commitments We celebrate diversity, equity and inclusion so our people can bring themselves to work We advocate speak-up culture to empower our people in sharing their voices and an open-door policy to ensure they are listened to We invest in custom-fit career paths for our people in line with their talents and aspirations We provide agile working solutions to meet the changing needs of our people and our business We are committed to people first relationships based on mutual trust, respect and appreciation We support the health and wellbeing of our people, providing a safe space to talk about emotions and mental health with access to expert advice as needed We invest in developing leaders of the future who demonstrate emotional intelligence and a passion to discover, coach and develop the talents of others

Technical Skills

Budget Management, Business Operation Management, Business Partner Support, Change Management, Customer Relationship Management (CRM) System, Digital Transformation, KPI Analytics, KPI Design, Process Design, Process Improvements, Process Mapping, Technology Deployments

Duties and responsibilities

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

Commitment to Diversity and Inclusion

In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers. Your offer will be subject to the successful completion of these checks which will be initiated following your consent.

As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best experience to everyone who comes into contact with us.

We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate.

Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process.

Selection criteria and, where appropriate, technical skills tests are in place to measure an individual’s ability for the safe and effective performance of a job.

Those involved in recruitment and selection decisions and processes are also provided with guidance on diversity issues.

If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance.

Specific experience requirements advertised on a role do not intend to preclude applications from candidates who may have more or less experience. Our intention is only to indicate a guideline as to the necessary skills for the role as described.