Salesforce Business Analyst

Hitachi Vantara; Kraków; On-site; PLN 90,000 - 140,000; Full time

Benefits offered by this job

Industry-leading benefits

Flexible work arrangements

Health & wellbeing programs

Job summary

Hitachi Vantara in Krakow, Poland, seeks a Salesforce Business Analyst to analyze business needs and translate them into Salesforce requirements. You will collaborate across departments to optimize processes, implement solutions, and drive adoption of changes within the Sales, Service and Community Cloud environments.

Applicants should have Salesforce Admin experience (certification preferred or 2+ years), strong communication skills and familiarity with Agile/Scrum practices using Jira.

Qualifications

• Salesforce Admin skills with certification or 2+ years admin experience.
• In-depth knowledge of Salesforce Sales Cloud, Service Cloud and Community.
• Excellent communication skills.
• Experience with Agile methodology and Jira for Scrum development.
• Experience with change management and training delivery.
• Ability to analyze detailed requirements and configure end-user apps/systems.
• Coding or configuring apps with programming, scripting and SQL.
• Ability to work independently and in a team.
• Strong self-motivation, accountability and organization.
• Proficiency in Excel, Visio, SQL and related design tools.

Responsibilities

• Identify and analyze business needs, gather requirements, define scope and objectives.
• Recommend solutions or process improvements leveraging new technology or better use of existing tech.
• Document relationships between users, processes, data, apps and devices.
• Translate business requirements into application specifications.
• Manage projects with limited supervision; coach junior staff.
• Solve problems in complex scenarios.

Skills

Salesforce Admin

Sales Cloud

Service Cloud

Communication skills

Agile / Jira

Change management

Excel / SQL / Visio

Tools

Jira

Excel

Visio

SQL

Job description

Location

Krakow, Poland

Function

(DEAI HV) IT

Role

Salesforce Business Analyst that works to apply advanced knowledge of their job area and seeks to work in a collaborative environment with a proactive mindset to support the business across multiple different areas.

Responsibilities

• Identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives.
• Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.
• Researching business requirements and documenting the relationships between the components of the application system (end users, business processes, data, applications, and devices).
• Translating business requirements into application requirements.
• Managing projects/processes, working independently with limited supervision. Coaching and reviewing the work of lower level professionals.
• Problem solving in complex scenarios.

Qualifications

• Salesforce Admin skills (certification preferred or 2+ years admin experience)
• In depth knowledge of Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Community and the force.com platform
• Excellent communication skills
• Experience with Agile methodology, including Jira as toolset for Scrum development
• Experience with change management and training delivery
• Skills to include analysis, programming and configuration of end user applications and/or systems software including: analyzing detailed business/functional/technical requirements and specifications for the application
• Coding internally developed applications and/or configuring commercial‑off‑the‑shelf (COTS) applications using programming, scripting and database languages
• Supporting application testing, deployment, maintenance and evolution by correcting programming errors, responding to scope changes and coding application enhancements
• Ability to work independently but also in a team environment
• Self‑motivated, accountable and highly organized
• Skilled in Excel, Visio, SQL and other tools for system and solution designs
• Additional responsibilities may include managing projects/processes, working independently with limited supervision, coaching and reviewing work, and ability to deal with difficult and complex problems

Benefits

We help take care of your today and tomorrow with industry‑leading benefits, support, and services that look after your holistic health and wellbeing. We offer flexible arrangements that work for you (role and location dependent) and promote a healthy work/life balance.

Equal Opportunity Employer

We are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.