Sales Operations & Implementation Specialist

Inbank; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private medical care (Enel-Med)

Sports activity subsidy

6-week paid sabbatical after 4 years

Friendly international team

Regular company events

Job summary

Inbank is seeking a Sales Operations & Implementation Specialist to join our Warsaw team. The role blends sales operations support with hands-on implementation and project coordination, shaping how our sales processes and tools are used across the organization.

You’ll collaborate with sales managers, IT, and business partners to design, test, and roll out solutions, manage tasks, and maintain documentation.

Qualifications

• Hands-on knowledge and experience in operational and/or sales support within a financial institution.
• Fluent Polish in daily communication with partners and good English for international collaboration.
• Ability to independently manage smaller projects and coordinate cross-team tasks.
• Creative, proactive and solution-oriented approach with strong attention to detail.

Responsibilities

• Support Sales Managers and partners with day-to-day operational topics and smooth processes.
• Participate in design, testing, and implementation of new solutions; coordinate with other teams.
• Monitor status, deadlines, and next steps of ongoing initiatives and ensure information flow.
• Build and maintain cooperation with key partners and support them on operational topics.
• Manage access to sales applications and provide user support.
• Create and maintain documentation on sales processes, change logs, guides, and maps.
• Prepare regular sales reports to support analysis and decision-making.
• Collaborate with the sales network to ensure smooth day-to-day operations.

Skills

Sales Operations

Implementation

Project Coordination

Stakeholder Management

Tools

Jira

Confluence

Scoro

MS Excel

Job description

Inbank is a financial technology company with an EU banking license that connects merchants, consumers, and financial institutions on its next-generation embedded finance platform. Our financing solutions are embedded seamlessly into the shopping journey of 6,000+ retailers. This helps our merchant partners grow their businesses, while end customers benefit from a frictionless shopping experience wherever they are. With a focus on innovation and growth, we are looking for talented people to join our team of 440+ working across our offices in Estonia, Latvia, Lithuania, Poland, and the Czech Republic.
We are looking for a Sales Operations & Implementation Specialist who can combine sales operations support with implementation and project coordination. You will have a real impact on how our sales processes and tools work – from identifying business needs, through collaboration with business and IT teams, to implementing solutions.

What will you be doing

• Sales Operations & Partner Support: Supporting Sales Managers and business partners with day-to-day operational topics and helping ensure smooth sales processes.
• Implementations & Improvements: Actively participating in the design, testing, and implementation of new solutions, as well as coordinating changes in cooperation with other teams.
• Task Management: Monitoring the status, deadlines, and next steps of ongoing initiatives, while ensuring a smooth flow of information between the teams involved.
• Partner Cooperation: Building and maintaining effective long-term cooperation with the key partners and supporting them with operational topics.
• Sales Tools & Systems Support: Managing access to sales applications and providing day-to-day support to their users.
• Documentation: Creating and maintaining documentation related to sales processes, including change logs, user guides, and process maps.
• Reporting: Preparing regular sales reports to support analysis and decision-making.
• Collaboration: Working closely with the sales network to ensure smooth day-to-day operations.

What will help you succeed in this role

• Hands‑on knowledge and experience in operational and/or sales support within a financial institution.
• Fluent Polish for daily written and spoken communication with our Partners, along with good English for cooperation with international teams across the Group.
• Ability to independently manage smaller projects and implementations, as well as coordinate tasks involving multiple teams.
• A creative, proactive, and solution-oriented approach to problem-solving.
• Ability to work effectively in a dynamic environment and manage multiple tasks simultaneously.
• Excellent organisational skills, accuracy, and strong attention to detail.
• Strong interpersonal and communication skills, combined with the ability to work effectively with different stakeholders.
• Very good knowledge of MS Office, particularly Excel, and confidence in using project and task management tools such as Jira, Confluence, Scoro, or similar platforms.
• Ability to gather and structure business requirements, analyse processes, and translate user needs into practical improvements.

What you’ll get in return

• Engaging and challenging projects with plenty of opportunities to learn, grow, and develop professionally.
• Competitive salary based on your experience and expertise.
• Private medical care (Enel-Med).
• Sports activity subsidy.
• A 6-week paid sabbatical after 4 years at Inbank, based on performance.
• A friendly, international, and results-oriented team.
• Regular company events, team integrations, and opportunities to connect beyond day-to-day work.
• Additional employee perks and benefits throughout the year.

Sounds like a fit?