SaaS Support Specialist - Jira & Cloud Apps Expert

Spin.AI; Poland; On-site; PLN 100,000 - 140,000; Full time

Benefits offered by this job

Unlimited PTO

Paid Holidays

Health Insurance

Dental Insurance

Vision Insurance

Wellness Program

Great team environment

Job summary

Spin.AI is looking for a Customer Support Specialist to help our customers get the most out of the SpinOne platform. You'll provide technical support by email and chat across Google Workspace, Microsoft 365, Slack, Salesforce, and Atlassian tools (Jira and Confluence) following our Revyz acquisition.

We value methodical troubleshooters with strong written communication. Experience with Jira Service Management, knowledge-base writing, and coordinating with engineering on recurring issues will

Qualifications

• Hands-on experience administering Jira and/or Jira Service Management.
• Experience with technical support or customer success roles.
• Comfort with knowledge base tools and ticketing systems.
• Strong written communication and ability to de-escalate tense conversations.
• Willingness to learn Google Workspace, Microsoft 365, Slack, and Salesforce.

Responsibilities

• Provide technical support to customers via email and chat.
• Troubleshoot and resolve issues across Google Workspace, M365, Slack, Salesforce, and Atlassian environments.
• Escalate unresolved issues to internal teams per procedures.
• Provide timely feedback and set expectations on resolution.
• Document knowledge base notes and contribute to product FAQs.

Skills

Jira Admin

Jira Service Management

KB Writing

Customer Support

Clear Communication

Tools

Jira

Confluence

Job description

Spin.AI is looking for a Customer Support Specialist to help our customers get the most out of the SpinOne platform. You'll provide technical support by email and chat across Google Workspace, Microsoft 365, Slack, Salesforce, and Atlassian tools (Jira and Confluence) following our Revyz acquisition.

We value methodical troubleshooters with strong written communication. Experience with Jira Service Management, knowledge-base writing, and coordinating with engineering on recurring issues will