SaaS Production Support Engineer (SQL + Azure)

World Tech RECRUITING

Polska

Hybrid

PLN 120,000 - 180,000

Full time

4 days ago

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Job summary

World Tech RECRUITING is seeking a Technical Support Specialist (SaaS | SQL) to operate at the intersection of client support and technical operations. You will diagnose and resolve production issues across database, application, and infrastructure layers, working directly with clients and engineering teams to deliver swift, reliable solutions.

Ideal candidates have 3+ years in SaaS technical support, strong SQL skills, and excellent English communication.

Qualifications

3+ years of technical support experience in a SaaS/software environment (non-negotiable).
Strong SQL skills (queries, troubleshooting, working with live data).
Experience supporting web-based applications in production.
Comfortable working with remote servers / environments (RDP).
Strong English communication skills — you’ll interact directly with clients.
A self-starter mindset — you take initiative, don’t wait for direction.

Responsibilities

Diagnose and resolve issues across database, application, and infrastructure layers.
Monitor production environments and prevent issues before they escape.
Collaborate with clients and engineering to troubleshoot and resolve complex cases.
Proactively monitor systems, improve documentation, and strengthen internal processes.