Retail Area Manager

Tylko; Województwo mazowieckie; On-site; PLN 180,000 - 280,000; Full time

Benefits offered by this job

One bonus day off every month

Comprehensive healthcare

Multisport card

Discount on Tylko products

Dog-friendly office

Job summary

Tylko, founded in Warsaw, is expanding its European retail presence. We seek a Retail Area Manager to scale our physical stores, kiosks, and partner showrooms across multiple markets, driving high-value sales and a superior customer experience.

You will lead Store Managers, coach shop teams, and implement scalable processes while partnering with marketing, e-commerce, and care teams. This role requires hands-on leadership, frequent travel, and a passion for premium design and technology.

Qualifications

• 5+ years in multi-site B2C retail sales management with targets.
• Proven track record in leading Store Managers across locations.
• Strong commercial analytics and data interpretation skills.
• Fluent English and Polish; Warsaw office with travel.

Responsibilities

• Own sales performance across stores, kiosks, and partner showrooms - targets, conversion, AOV.
• Lead, coach, and develop Store Managers and store teams across locations.
• Spend real time in stores coaching selling, not just reviewing reports.
• Build scalable sales standards and customer journeys for a consistent experience.
• Develop onboarding and career paths for retail talent.
• Shape incentive and bonus schemes with the CBO, ensuring timely delivery.
• Plan and monitor retail budgets including people and local promotions.
• Partner cross-functionally with e-commerce, marketing, and customer care to boost performance.
• Build staffing and hiring plans for new market openings.

Skills

Fluent English

Polish (C1)

Multi-site Retail

Lead Store Managers

Analytics

AI for Reporting

Omni-channel

Travel Europe

Job description

Join Tylko, Where Design Meets Technology

Founded in Warsaw, Poland, in 2015, Tylko is redefining how we design, shop for, and experience furniture. Frustrated by mass-produced, one-size-fits-all solutions, the team created something smarter: bespoke storage that balances cutting-edge technology, premium craftsmanship, and sustainable production.

With millimetre-perfect precision, every piece is made-to-order and crafted locally, minimising waste and maximising longevity. The result? A new standard in furniture – one that fits your space, your style, and your life.

Why It Matters

We're not just building furniture. We're changing how people think about living with it. By merging technology and design, we help people create spaces that truly reflect who they are. If you believe that good design can make everyday life better, you'll feel right at home here.

How We Work

We believe in small teams, big ideas, and simple processes. No endless paperwork, no silos. Just open communication, shared goals, and a healthy dose of curiosity. We start small, think big, and move fast, because progress always beats perfection.

At Tylko, collaboration and trust aren’t buzzwords — they’re how we work. From day one, you're part of a team that makes real decisions and brings them to life together. You'll have the freedom to share ideas, turn them into action, and shape the space around you literally. Here, learning isn’t a bonus. It's part of the job.

AI is part of how we work - it's not an add-on here

We treat it like any other tool worth knowing: it helps us think, decide, and move faster. We're not looking for people who "know AI" - we're looking for people curious enough to rethink how they work altogether. You don't need to be an expert on day one - you need the drive to grow.

About the Role

As our Retail Area Manager, you’ll play a key role in scaling Tylko’s physical retail across European markets. You’ll lead our Store Managers and their teams across stores, kiosks and partner showrooms - where customers walk in, touch the product and decide. This is face-to-face, B2C retail sales. You’ll turn a growing network of 10+ locations in 7 countries (DACH, PL, NL, FR, DK) into one high-performing sales organisation - setting clear standards, building strong teams, and making sure every customer gets an exceptional Tylko experience.

Our sale is consultative: high-ticket, configured to the customer, often decided over more than one visit. You’ll own the day-to-day performance of our stores, from hitting sales targets to developing the people behind them. You’ll build repeatable ways of working, create clear growth paths for retail talent, and turn commercial strategy into action on the shop floor.

This is a hands-on role with real ownership and impact. You’ll work closely with teams across Tylko and report directly to our CBO to shape how we sell, how we grow our retail presence, and ultimately how customers experience our brand in the real world.

What You’ll Do

• Own sales performance across our stores, kiosks, and partner showrooms - targets, conversion, average order value - and act on the numbers every week

• Lead, coach and grow Store Managers, and through them, the teams on the shop floor - including performance management and hiring

• Spend real time in our stores, coaching selling, not just reviewing reports

• Build scalable sales standards and customer journeys that deliver a consistent Tylko experience across locations

• Develop onboarding and career paths that help retail talent succeed and grow with us

• Shape incentive and bonus schemes with the CBO, ensuring they support performance and are delivered accurately and on time

• Plan and monitor retail budgets, including people and local promotional spend

• Partner cross-functionally with e-commerce, marketing, and customer care to improve commercial performance and customer experience

• Build staffing and hiring plans to ensure our teams are ready to support new market openings

Why Tylko?

You’ll build something from the ground up: a retail organisation across several European markets, with real influence on how it’s shaped. We offer a base salary + a performance bonus tied to your area’s results.

Being a part of the Tylko team goes beyond clocking in every day. We celebrate inclusivity and work together to build a culture of happy, healthy employees who are truly heard. We provide:

• One bonus day off every month (in addition to regular days off)

• Comprehensive healthcare

• Multisport card

• A generous discount on all Tylko products

• A dog-friendly office!

What we’re looking for:

• 5+ years of experience in multi-site retail sales management (B2C, face-to-face) with full accountability for targets

• Proven track record in leading and developing Store Managers and store teams across multiple locations

• Strong commercial analytics skills with the ability to interpret conversion, traffic, and margin mix data

• Understanding of how online and offline channels influence each other

• Comfortable with data and open to using AI tools for reporting and analysis - we’ll support you

• Fluency in English (C1)

• Fluency in Polish (C1)

• Working in our Warsaw office & travelling across our European locations

Nice to have: hands-on experience at the intersection of retail and e-commerce; experience in premium or high-ticket retail (furniture, design, electronics, luxury).