Resident Quality Engineer (m/f/d) - Tychy, Poland

D8 Solutions; Tychy; On-site; PLN 110,000 - 150,000; Full time

Job summary

D8 Solutions in Poland is seeking a Resident Quality Engineer for a client in Tychy to manage customer complaints from receipt to resolution, analyze defects, and assess non-conforming products at customer sites.

You will develop communication between the end customer and the represented company, support containment actions, and perform root-cause analysis with the aid of Six Sigma tools. English and Polish fluency are required.

Qualifications

• Minimum education level: Technical Course.
• Advanced technical English.
• Fluent Polish.
• Strong analytical and problem-solving skills.
• Computer proficiency and general knowledge of electronics.
• Critical thinking and proactive attitude.
• Strong communication and interpersonal skills.
• Competitive mindset and business development capability.

Responsibilities

• Manage customer complaints from receipt through to resolution.
• Analyze and identify product defects.
• Assess non-conforming products directly at the customer’s facilities.
• Implement and manage activities and specifications defined in work instructions.
• Develop and manage communication between the end customer and the represented company.
• Negotiate and discuss complaints with the customer.
• Support other company customers when necessary.
• Implement and monitor containment actions according to reported issues.
• Analyze claimed products, confirm failure modes, and initiate root cause analysis in accordance with specifications and technical drawings.
• Participate in follow-up and close-up meetings related to complaints.
• Coordinate the safe launch with the customer for new projects.
• Promote the use of continuous improvement techniques such as Six Sigma, Poka-Yoke, and MSA.
• Submit claimed samples to Project Management and the customer for analysis and awareness.
• Implement boundary samples and other tools to define acceptance criteria.

Skills

Analytical thinking

Problem solving

Communication skills

Interpersonal skills

Proactive attitude

Business development capability

Education

Technical Course

Job description

We are currently recruiting a Resident Quality Engineer for a potential client located in Tychy, Poland.

Responsibilities

• Manage customer complaints from receipt through to resolution;
• Analyze and identify product defects;
• Assess non-conforming products directly at the customer’s facilities;
• Implement and manage activities and specifications defined in work instructions;
• Develop and manage communication between the end customer and the represented company;
• Negotiate and discuss complaints with the customer;
• Support other company customers when necessary;
• Implement and monitor containment actions according to reported issues;
• Analyze claimed products, confirm failure modes, and initiate root cause analysis in accordance with specifications and technical drawings;
• Participate in follow-up and close-up meetings related to complaints;
• Coordinate the safe launch with the customer for new projects;
• Promote the use of continuous improvement techniques such as Six Sigma, Poka-Yoke, and MSA;
• Submit claimed samples to Project Management and the customer for analysis and awareness;
• Implement boundary samples and other tools to define acceptance criteria.

Requirements

• Minimum education level: Technical Course;
• Advanced technical English;
• Fluent Polish;
• Strong analytical and problem-solving skills;
• Computer proficiency and general knowledge of electronics;
• Critical thinking and proactive attitude;
• Strong communication and interpersonal skills;
• Competitive mindset and business development capability.

Professional Experience

• Minimum of 2-3 years of experience in the automotive sector;
• Experience in quality management, product analysis, and complaint handling.

The candidate must submit their CV in English.

This role may be performed on a freelance basis, with the possibility of part-time or full-time engagement, depending on the candidate’s profile and availability.