Remote Technical Support Specialist — B2B SaaS

PeopleForce; Polska; Hybrid; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Career growth

Flexible schedule

International team

Job summary

Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.

We offer remote, full-time roles with flexible schedules and a dynamic, international team. We are hiring a Technical Support Specialist to handle customer inquiries, resolve issues, and escalate complex cases to the technical team.

Qualifications

• Czech — native or C1+ level.
• English — B1–B2 level.
• Experience in Customer Support or Technical Support.
• Experience in B2B support is a plus.
• Ability to meet KPIs for response and resolution times.
• Tech-savvy with interest to grow in tech roles.

Responsibilities

• Provide technical support to customers, handling inbound requests related to technical issues.
• Resolve issues or escalate to the technical team following procedures.
• Handle and de-escalate customer complaints with practical solutions.
• Communicate with customers via live chat and voice calls.
• Adhere to a pre-planned shift schedule: 09:00–17:00, 12:00–20:00, or 14:00–22:00.
• Work two weekends per month (Saturday/Sunday).

Skills

Czech language

English communication

Customer support

Technical mindset

KPI-driven

Job description

Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.

We offer remote, full-time roles with flexible schedules and a dynamic, international team. We are hiring a Technical Support Specialist to handle customer inquiries, resolve issues, and escalate complex cases to the technical team.