Remote Spanish-Speaking Customer Support Specialist

Bublishing; Poland; Remote; PLN 30,000 - 40,000; Full time

Job summary

A self-publishing company is seeking a Customer Support Specialist for its Spanish Division. This remote role will provide post-purchase support by responding to customer inquiries in Spanish and ensuring a positive customer experience. Candidates must possess native or near-native Spanish communication skills and a strong command of English. Ideal applicants will have 1+ years of experience in customer e-commerce support and a detail-oriented approach to following processes. Experience with tools like Shopify or Zendesk is a plus.

Qualifications

• 1+ years in customer support for e-commerce/DTC, preferably email support.
• Experience handling chargebacks and higher-friction cases is a plus.

Responsibilities

• Respond to customer questions primarily in Spanish.
• Help with order status, shipping timelines, and delivery issues.
• Handle returns and refunds following internal policies.

Skills

Native or near-native Spanish writing and speaking

Strong written English

Calm, empathetic communication style

Detail-oriented

Tools

Shopify

Gorgias

Zendesk

Job description

A self-publishing company is seeking a Customer Support Specialist for its Spanish Division. This remote role will provide post-purchase support by responding to customer inquiries in Spanish and ensuring a positive customer experience. Candidates must possess native or near-native Spanish communication skills and a strong command of English. Ideal applicants will have 1+ years of experience in customer e-commerce support and a detail-oriented approach to following processes. Experience with tools like Shopify or Zendesk is a plus.