Remote Office Manager – Plumbing & Remodeling

Offshore Launch; Polska; Hybrid; PLN 165,000 - 236,000; Full time

Benefits offered by this job

HMO

PTO

Bonus program

Career growth pathways

Job summary

Offshore Launch is seeking an Office Manager to run a remote regional office supporting a US residential plumbing and remodeling company. You’ll manage phones, scheduling, estimates, invoices and SOPs, ensuring smooth operations from a newly set-up field service platform with full team support.

You will work in a remote, full-time capacity with US Central business hours, handling calls, scheduling and follow‑ups to keep revenue flowing and data accurate.

Qualifications

• 2+ years in office management, dispatch, or operations coordination.
• Hands-on experience with Housecall Pro, FieldPulse, ServiceTitan, Jobber or similar.
• Excellent spoken English and a confident, warm phone presence.
• A strong follow‑up habit. You chase estimates and invoices without being reminded.
• Ability to juggle phones, schedules and follow‑ups at the same time without dropping anything.
• Comfort working independently for an owner who is often in the field.
• Availability to work US Central business hours, full‑time.

Responsibilities

• Answer inbound calls and book service calls, repairs and remodel estimates.
• Book and dispatch jobs in the field service software, and coordinate with technicians and project managers.
• Follow up on every open estimate until it’s won or declined, and keep the pipeline current.
• Send invoices as soon as jobs are done, and follow up on receivables.
• Keep the field service software accurate: time tracking, material costs, job details, lead-source tags and routine updates to the price catalog.
• Track and coordinate permits, certificates of insurance and local requirements as the owner directs.
• Coordinate with the bookkeeper, marketing agency and payroll provider using documented processes; oversee the day-to-day work of an existing virtual assistant.
• Send the owner a regular report on calls, bookings, the estimate pipeline, jobs completed and receivables.
• Follow the office SOP library and keep it updated as the business changes.

Skills

Office management

Dispatch

Customer service

Phone handling

Scheduling

Follow-up

Independent work

US Central hours

Tools

Housecall Pro

FieldPulse

ServiceTitan

Jobber

Job description

Offshore Launch is seeking an Office Manager to run a remote regional office supporting a US residential plumbing and remodeling company. You’ll manage phones, scheduling, estimates, invoices and SOPs, ensuring smooth operations from a newly set-up field service platform with full team support.

You will work in a remote, full-time capacity with US Central business hours, handling calls, scheduling and follow‑ups to keep revenue flowing and data accurate.