Remote Office Manager & Dispatcher — Plumbing

Offshore Launch; Polska; Hybrid; PLN 234,000 - 351,000; Full time

Benefits offered by this job

HMO

PTO

Bonus

Raise

Career pathways

Remote environment

Job summary

Offshore Launch seeks a Remote Office Manager for a family-owned plumbing client in the US. You will run the office end to end, answering calls/texts, owning the dispatch board, and closing out jobs. You’ll report daily on what was sold, what’s collected, and what’s scheduled next.

You’ll be the administrative backbone by day 90, coordinating scheduling, invoicing, and payroll support, while ensuring compliance and timely communication with the team.

Qualifications

• 2+ years as an office manager, dispatcher, CSR, or operations coordinator in field service.
• Experience handling calls and texts as a core duty.
• Experience owning a dispatch board for a field team.
• Proficiency with FieldPulse, HCP, ServiceTitan, Jobber, or similar.
• Clear, confident written and spoken English for US homeowners.

Responsibilities

• Answer all calls/texts and log leads in the system the same day.
• Own dispatch board and assign plumbers, helpers, and equipment.
• Track job status from booking to completion and invoicing.
• Follow up on estimates and close out completed jobs.
• Verify payroll and clock-ins; support timesheets.
• Handle permits, COIs, and insurance certificates as required.
• Provide end-of-day summary of sales, collections, and next steps.

Skills

Office management

Dispatch ownership

Customer service

English communication

Remote work setup

Tools

FieldPulse

Housecall Pro

ServiceTitan

Jobber

Workiz

QuickBooks Online

Job description

Offshore Launch seeks a Remote Office Manager for a family-owned plumbing client in the US. You will run the office end to end, answering calls/texts, owning the dispatch board, and closing out jobs. You’ll report daily on what was sold, what’s collected, and what’s scheduled next.

You’ll be the administrative backbone by day 90, coordinating scheduling, invoicing, and payroll support, while ensuring compliance and timely communication with the team.