Remote Insurance & Compliance Solutions Specialist

Second Nature; Poland; Remote; PLN 340,393 - 453,858; Full time

Benefits offered by this job

Health Insurance

401K Plan

Remote work

Open PTO

Job summary

Second Nature is seeking a Resident Insurance & Compliance Solutions Advisor to deliver white-glove service and operational support for our Insurance program, and to assist clients in establishing legal business entities. You will work in a remote-first environment, collaborating with cross-functional teams to ensure regulatory compliance and customers’ satisfaction.

The role requires a multi-state P&C license, 3+ years of relevant experience, and strong communication skills.

Qualifications

• Active Property & Casualty (P&C) insurance licenses in good standing (multi-state preferred).
• 3+ years as a licensed insurance agent or in administrative/compliance roles in an insurance agency.
• Strong attention to detail and data accuracy.
• Familiarity with state registration processes, compliance filings, and document management systems.
• Strong communication and problem-solving skills with a customer-first mindset.

Responsibilities

• Provide high-touch support to residents and property management regarding the Second Nature Insurance program, including coverage details and claim status.
• Respond to escalated inquiries from renters and property managers about the Renters Insurance Program.
• Explain coverage terms, policy exclusions, and lease compliance requirements clearly and within regulatory bounds.
• Guide users through the claim process, including follow-up with adjusters and documentation coordination.
• Review third-party policies while ensuring consistent lease adherence.
• Document interactions in Salesforce, Slack, and internal tools to elevate issues and improve workflows.
• Compile claim information and supporting documentation for accurate submissions.
• Manage claim escalations and collaborate with third-party insurance partners for timely resolutions.
• Identify trends in inquiries and claims to propose process or product improvements.
• Collaborate with Product, Operations, and Vendor Management to improve processes and customer experience.
• Educate customers on claims processes, coverage details, and eligibility requirements.
• Participate in training and QA programs to improve product knowledge and service delivery.
• Maintain SLAs and balance efficiency with customer satisfaction.

Skills

P&C insurance license

Customer service

Attention to detail

Regulatory compliance

Communication

Salesforce

Slack

Google Suite

Zoom

Tools

Salesforce

Slack

Google Suite

Zoom

Job description

Second Nature is seeking a Resident Insurance & Compliance Solutions Advisor to deliver white-glove service and operational support for our Insurance program, and to assist clients in establishing legal business entities. You will work in a remote-first environment, collaborating with cross-functional teams to ensure regulatory compliance and customers’ satisfaction.

The role requires a multi-state P&C license, 3+ years of relevant experience, and strong communication skills.