Remote Hybrid: Financial Crime Manager - Assistant Director

EY; Wrocław; Hybrid; PLN 320,000 - 480,000; Full time

Job summary

EY GDS Poland is seeking an experienced Financial Crime Manager to lead and support the delivery of complex Financial Crime operations across CDD, sanctions, and related activities. You will manage day-to-day operations, drive performance against KPIs, and coach a growing team in a fast-paced, multinational setting.

This role emphasizes transformation, standardization, and collaboration with EY member firms to optimize processes, implement automation, and deliver high-quality, compliant service.

Qualifications

• 10–13 years of overall professional experience, including 7+ years in Financial Crime, AML, KYC, CDD, EDD, or related areas.
• At least 5 years of team management experience leading operational teams in a multinational or shared services environment.
• Strong subject matter expertise across Financial Crime processes, including customer risk assessments, due diligence, sanctions screening, and ongoing monitoring.
• Experience managing multiple stakeholders across geographies and business functions.
• Proven ability to manage operational KPIs, service delivery metrics, quality performance, and workforce planning.
• Demonstrated experience driving process transformation, standardization, and continuous improvement initiatives.
• Strong analytical and problem-solving skills with the ability to make sound risk-based decisions.
• Excellent verbal and written communication skills and the ability to engage confidently with senior stakeholders.
• Experience leading teams through change, growth, and operational transformation.
• Advanced proficiency in Microsoft Office tools; certifications in AML/Financial Crime are advantageous.

Responsibilities

• Lead and oversee the day-to-day delivery of multiple Financial Crime operations.
• Manage operational performance against KPIs, SLAs, quality targets, productivity measures, and risk requirements.
• Lead and mentor team members, fostering a high-performance, collaborative culture.
• Drive workforce planning, capacity management and workload allocation for efficient service delivery.
• Act as escalation point for complex/high-risk cases requiring technical review and sound judgment.
• Build and maintain relationships with internal stakeholders across EY member firms.
• Provide regular operational insights and performance reporting to leadership teams.
• Identify opportunities to improve efficiency, close process gaps, and enhance quality through standardization and automation.
• Support strategic improvement programs focused on operational consistency and technology-enabled solutions.
• Contribute to development and execution of the GDS Financial Crime operating model and transformation agenda.
• Ensure compliance with AML, Sanctions, AB&C, and related Financial Crime requirements.

Skills

Financial Crime expertise

Team leadership

KYC & AML

Stakeholder management

Process improvement

Advanced Excel

PowerPoint

Analytical skills

Risk assessment

Change management

Education

ACAMS / ICA or equivalent certifications

Tools

Microsoft Excel

PowerPoint

Job description

EY GDS Poland is seeking an experienced Financial Crime Manager to lead and support the delivery of complex Financial Crime operations across CDD, sanctions, and related activities. You will manage day-to-day operations, drive performance against KPIs, and coach a growing team in a fast-paced, multinational setting.

This role emphasizes transformation, standardization, and collaboration with EY member firms to optimize processes, implement automation, and deliver high-quality, compliant service.