Remote-First Tech Support Engineer (Tier I)

Action1; Polska; Remote; PLN 42,000 - 65,000; Full time

Benefits offered by this job

Remote-first culture

Flexible hours

Career advancement

Professional growth

Job summary

Action1 seeks a Technical Support Engineer Tier I to deliver exceptional customer support for our cloud-native patching platform. You will handle incoming inquiries, troubleshoot across Windows, Mac, and Linux, and coordinate with engineering to resolve issues.

You’ll contribute to knowledge bases, participate in product feedback loops, and help refine support processes in a remote-first environment that values flexibility and professional growth.

Qualifications

• Expertise in Microsoft Windows operating systems and patching processes.
• Strong PowerShell scripting ability and comprehension of basic scripts.
• Experience troubleshooting software issues across diverse environments.
• Excellent written and spoken English (C1-C2) and customer communication skills.
• Familiarity with software deployment and configuration using install switches.
• Knowledge of Windows Registry reading/writing and backups.
• Proven track record in technical support or customer service roles.

Responsibilities

• Provide timely, efficient technical support with prompt responses to customer inquiries.
• Troubleshoot and resolve customer issues via phone and other channels.
• Follow up with customers post-troubleshooting to ensure full product functionality.
• Collaborate with engineering to address complex technical challenges.
• Work with product team to incorporate customer feedback into improvements.
• Build and maintain an internal knowledge base with guides and solutions.
• Refine and enhance the customer support process for better efficiency.
• Reproduce customer-reported issues and elevate problems to the right teams.
• Participate in customer meetings to troubleshoot and resolve issues directly.

Skills

Windows OS

PowerShell

Mac OS / Linux

Software deployment

Registry edits

Customer support

English proficiency (C1-C2)

Troubleshooting

Patch management

Log analysis

Windows Server

Group Policy

Spanish/French

Job description

Action1 seeks a Technical Support Engineer Tier I to deliver exceptional customer support for our cloud-native patching platform. You will handle incoming inquiries, troubleshoot across Windows, Mac, and Linux, and coordinate with engineering to resolve issues.

You’ll contribute to knowledge bases, participate in product feedback loops, and help refine support processes in a remote-first environment that values flexibility and professional growth.